Senior BackOffice Engineer - Johannesburg
Job Description: The role has responsibility for managing the Design and Architecture of Infrastructure Servers and Virtual Environments that supports and enables business services across IT at TFM. This role will also be responsible for the design, implementation and management of all Server architecture (Virtual and Physical) for TFM, which includes, the Mine, Lubumbashi, Kinshasa and Johannesburg. This role will also be responsible for our Disaster Recovery planning and backup environments for TFM. Job Responsibilities: Always adhere to safety requirements as set out by the Safety department and contribute to a safe work culture. This role will be responsible for the following areas: Active Directory services ( including DC's, Azure etc.) SolarWinds Monitoring Mimecast Entire Exchange Environment DFS Proxy Services (Forcepoint) SCCM SCOM Backup, Recovery and DRP Planning service across TFM Enterprise Vault services Antivirus management across the entire company (TFM) Ability to establish work priorities and ensure that Junior and Senior Technicians are completing work in a safe, timely manner. Creating standards and configuration templates for Server engineering team High Level Engagement with suppliers regarding outages and Incident reporting Troubleshoot issues as they arise - from the simple to the complex Perform scheduled maintenance and upgrades on Virtual Environments and standalone servers Provide support for Server infrastructure in an on-call rotation Work with multiple teams to identify bottlenecks and other Server configuration issues. Document Server Infrastructure, such as Server Room Layouts, Virtual Hosting Designs, backup plans and DR configurations, and other systems deemed to be critical. Experience instrumenting and monitoring Servers along with knowledge of advanced and leading Server technologies. Demonstrated experience with network architectures and security vulnerabilities associated with Servers. Maintain and organize reporting information and documentation for Management review. Ensuring Servers and VM environments are protected at all times via patch updates, Server Room/ Disaster Recovery site management. Ensuring business related services are maintained adequately including Exchange, domain controllers and critical business systems such as SAP, mining systems and plant systems. Mentoring junior and senior team members is critical Maintain systems security, systems backup, and systems redundancy strategies according to MIS policies and ensuring that procedure is created and improved. Required Skills and Qualifications: A relevant degree or diploma in Information Technology or related qualification A relevant VMWare Certification VCAP or VCDX Relevant Knowledge of Cloud based services (Azure, Office 365, Mimecast etc.) Experience in mining/industrial environments 7 Years of hands-on Virtualization experience in a business focused environment 7 Years experience working directly with large corporate customers 7 Years experience in providing documented infrastructure designs aligned to business requirements Proven understanding of monitoring, network diagnostic and network analytics tools Experience and knowledge of VMware networking components (DVS, NSX) Experience with ISO 27002 an advantage Relevant additional network certifications an advantage Experience working Linux/Unix an advantage Proven understanding of security features such as proxy, WAF, IPSEC/SSL VPN, IDS and UTM services advantageous Knowledge and experience of physical server infrastructure Governance Framework Certified ( ITIL, COBIT or equivalent) Advanced analytical and problem-solving abilities Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment Physical Demands: Responsibilities span over 4 sites, 3 within the DRC and 1 in Johannesburg The successful candidate will be required to travel between these operations with certain travel requiring more than 6 weeks away from home. Work is mostly performed in an office environment, but it can also be performed in a mine, manufacturing plant or outdoor setting. While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, talk, hear and see. Ability 24-hour on call duty as scheduled to support Mine and Plant operations Occasionally you may be required to lift moderately heavy objects (up to 20 kg) during the course of the workday. Personal protective equipment is required when performing work in a mine, outdoor, manufacturing plant environment, including hart hat, hearing protection, safety glasses, safety footwear, and other protective equipment as required. Our Operation promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing. This is a full-time position, Monday through Friday. Evening and weekend work may be required as job duties demand.
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