Senior Claims Investigation Manager - - Johannesburg

Requirements:

Completed Tertiary Qualification
Minimum of 5 to 10 years' experience in a similar or related role.
Analytical, negotiation, decision-making and problem-solving skills
Effective communication skills, both oral and written
Ability to work independently and as a member of a team
Previous people management experience (Leadership Roles) - advantageous
Registration as a representative with the FSCA in terms of the FAIS Act - advantageous

Responsibilities:

Technical expert whose primary focus is driving a team 5 desktop investigators (technicians) to achieve the required result
Oversight and management of the team
Conduct regular reviews of claims individually and collaboratively in teams to evaluate the claim process and investigation techniques
Ensure team members achieve set targets and maintain quality standards through monitoring and course correction of daily performance
Provide effective leadership to create a team committed to the overall vision of the company
Perform performance management, offering continuous feedback to employees on strengths and development areas
Responsible for capacity planning of the team
Motivate and inspire team members, fostering consistent high performance
Maintain a strong professional knowledge of claims regulatory and legal environments
Serve as a claims technical resource, providing guidance and support to desktop claim investigators
Coach or train less experienced desktop claim investigators and contribute to shaping training for the claims teams
Provide insights and enhancements to the claims process

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