Senior Claims Investigation Manager - Johannesburg
Fusion Recruitment
Reference: JHB004694-Maris-1A well-established company based in Johannesburg is seeking a Senior Claims Investigation Manager to join their team Requirements: Completed Tertiary Qualification Minimum of 5 to 10 years' experience in a similar or related role. Analytical, negotiation, decision-making and problem-solving skills Effective communication skills, both oral and written Ability to work independently and as a member of a team Previous people management experience (Leadership Roles) - advantageous Registration as a representative with the FSCA in terms of the FAIS Act - advantageous Responsibilities: Technical expert whose primary focus is driving a team 5 desktop investigators (technicians) to achieve the required result Oversight and management of the team Conduct regular reviews of claims individually and collaboratively in teams to evaluate the claim process and investigation techniques Ensure team members achieve set targets and maintain quality standards through monitoring and course correction of daily performance Provide effective leadership to create a team committed to the overall vision of the company Perform performance management, offering continuous feedback to employees on strengths and development areas Responsible for capacity planning of the team Motivate and inspire team members, fostering consistent high performance Maintain a strong professional knowledge of claims regulatory and legal environments Serve as a claims technical resource, providing guidance and support to desktop claim investigators Coach or train less experienced desktop claim investigators and contribute to shaping training for the claim’s teams Provide insights and enhancements to the claims process
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