Senior ERP Delveloper - Johannesburg
RMV Solutions Pty Ltd
Senior ERP Developer - Bryanston The frontline technical support professionals who receive and handle tickets. These professionals are responsible for providing customers with information, resolving tickets, providing specific consulting services, and escalating tickets to a higher level of support. These professionals require greater technical skills and/or access rights than Level 1 Support. They’re typically technical specialists and may also be responsible for participating in root cause analysis of problems. Understanding client requirements and develop customised solutions based on signed FRDs. Tickets that are pertaining to developed or customised system functionality will require investigation and resolution. OUTLINE OF JOB DUTIES 1. Technical Delivery related Attend to assigned support tickets in a timely manner Troubleshoot complex support tickets logged which are immediately escalated Respond to support ticket within agreed SLA timeframe Provide regular and timely client feedback Ensure ticket handover is conducted from initial consultant handling the case by ensuring they had updated all details on DevOps Determine if ticket pertains to system customisation or a development and requires a developer to further investigate Provide feedback on assigned tickets every morning in F&O stand up Inform support coordinator regarding next steps Setup client meetings to investigate resolutions or solutions Ensure ticket information is updated on DevOps Participating in client meetings to gather business requirements and mapping to the solution capabilities Performing gap analysis from requirements gathering to the solution proposed Completing design/configuration of the Microsoft Dynamics 365 Finance and Operations and key third-party products Producing project documentation such as Functional Requirements Document, Customization Specifications, User Acceptance Test Scripts, and End User Training Building integrations to perform data conversion tasks and additional integrations based on requirements Participating in all tasks relating to feature testing, solution testing, and user acceptance testing Conducting end-user training for clients in a one on one, webinar, and classroom-style settings Providing application guidance for clients Assisting with escalation support for help desk Obtaining and maintaining Microsoft Dynamics 365 certifications, as applicable Understanding the development life cycle and supporting existing extensions Senior developers must be able to lead and coach where necessary Timely capturing of hours spent on support tickets Provide user training to client where applicable as a resolution to a support ticket Assist ERP development team with queries Timely resolution and closure of support tickets 2. People and Skills Development Research and Development Study different areas of system to improve knowledge Prepare for Dynamics 365 certifications not yet achieved Improve knowledge on integration platforms for D365FO Mentoring and knowledge share with extended ERP development team 3. Governance and Compliance Requirements Align to company policy and strategy Assist in driving ISO requirements and maintaining ISO certification 4. IT Service management Perform effective administration, management & maintenance of all DevOps cases Maintain oversight of all technical incidents and service requests in line with agreed service level agreements Manage and maintain status, incident, service delivery status updating and ticket administration in DevOps Deliver quality developments and customisations that address client requirements Requirements • Relevant IT degree • 4 years experience with Microsoft Dynamics 365F&O • Microsoft 365 Certified: Microsoft Dynamics 365 Fundamentals MB-920 • Microsoft Certified: MB-500
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