JOB DESCRIPTION The job also includes development of training curriculum (modules, manual, participant guide etc) gathering TNI; enabling module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions would include coaching and mentoring of the associates attending the training apart from periodic reporting of all the above to the Operations owner /Training leader. Knowledge of the following Theory, Principles, Practices and /or Content: Instructional methods and techniques Assessment and/or examination methodologies Research methods, techniques, and/or sources of information Skills /Ability to: Assess process-training needs. Deliver presentations or training using acceptable methods and techniques Develop curriculum, learning objectives, and/or course materials Deal with people in a manner which shows sensitivity, tact, and professionalism Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally Communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing Use automated software applications Evaluate information against a set of standards Establish, organize and/or maintain files QUALIFICATIONS Grade 12 Minimum of 6 - 12 months of training experience in BPO / Utilities industry. Prior exposure to training shall be preferred. ABOUT US EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals. JOB DESCRIPTION The job also includes development of training curriculum (modules, manual, participant guide etc) gathering TNI; enabling module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions would include coaching and mentoring of the associates attending the training apart from periodic reporting of all the above to the Operations owner /Training leader. Knowledge of the following Theory, Principles, Practices and /or Content: Instructional methods and techniques Assessment and/or examination methodologies Research methods, techniques, and/or sources of information Skills /Ability to: Assess process-training needs. Deliver presentations or training using acceptable methods and techniques Develop curriculum, learning objectives, and/or course materials Deal with people in a manner which shows sensitivity, tact, and professionalism Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally Communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing Use automated software applications Evaluate information against a set of standards Establish, organize and/or maintain files QUALIFICATIONS Grade 12 Minimum of 6 - 12 months of training experience in BPO / Utilities industry. Prior exposure to training shall be preferred. ABOUT US EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals. Apply Now

Share this job with someone you think should apply!

Facebook

Senior Executive - Cape Town Region

Related Jobs

Senior Executive Cape Town - Cape Town Region

Manager- Cloud Contact Center Technology Operation - Cape Town Region

Manager Center Cape Town - Cape Town Region

CRM - Platforms - Cape Town Region

Cape Town - Cape Town Region

Want to do another search?