Senior Executive - MIS - Cape Town Region
EXL
JOB DESCRIPTION The MIS is responsible for collecting, analyzing, maintaining, and reporting performance and payroll-related data to operations and other stakeholders. QUALIFICATIONS Education Requirements • Graduate in any stream Work Experience Requirements • External candidate: Minimum 1 year of relevant experience in MIS/WFM RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments. Accurately interpret and verify billing transactions. Respond to simple as well as complex billing inquiries from policyholders. Provide policyholders with technical support on the client systems. Follow up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program. Perform other duties as needed. JOB DESCRIPTION The MIS is responsible for collecting, analyzing, maintaining, and reporting performance and payroll-related data to operations and other stakeholders. QUALIFICATIONS Education Requirements • Graduate in any stream Work Experience Requirements • External candidate: Minimum 1 year of relevant experience in MIS/WFM RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments. Accurately interpret and verify billing transactions. Respond to simple as well as complex billing inquiries from policyholders. Provide policyholders with technical support on the client systems. Follow up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program. Perform other duties as needed.
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