Senior Helpdesk Support Engineer JHB - Central - South Africa
Nambiti Technologies Ltd
Reference: JHB002475-TR-1 We are recruiting for a Senior Helpdesk Support Engineer. Customer Service Receive calls from senior customer engineer/ help desk. Verify/ identify problems with help desk. Contact users to get clarity on problems and trouble shoot. Provide telephonic support to users if possible. IT Support Train user on how to use IT equipment. Hardware Maintenance and Repairs Undertake maintenance and repairs on damaged and repairable hardware. Report on uneconomical repairs. Network and Telephone Support Provide daily operations support and maintenance for network and telephone infrastructure (1st line support). Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with specialists. CSN Support Respond to remote/satellite customer call-outs (hardware, software and network calls). Provide telephone infrastructure (1st line support). Travel to and from customer locations (usually by car), documenting work activity and maintaining administrative paperwork. Asset Management Undertake audits of hardware and software assets. Research and Development Keep abreast of trends in hardware and software developments. Reporting Contribute to the preparation and submission of Regulation reports. Aid in the development of functional reporting systems, for management, project or performance reporting. Qualifications and Experience Bachelor's Degree/ Advanced Diploma in Information Technology related qualification. Relevant 4 years' experience in system support environment.
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