Senior Inbound Travel Consultant - Randburg
MASA Outsourcing Ltd
Reference: CPT000654-CV-1A well-established and widely popular Destination Management Company is looking for a FIT(Free Independent Travelers) Senior Inbound Travel Consultant with 5 years of experience in Southern Africa to join their team based in Bellville, Cape Town. Responsibilities/Requirements: Understanding and operating company Systems (TOUR PLAN NX SYSTEM) and WETU System. Have good product knowledge and excellent geographical knowledge of Southern Africa. Good communication – internal and external with agents. Multitasking, being able to handle pressure and volume. Skilled in designing detailed quotes for itinerary requests and revised quotes. Preparing Wetu Proposals when necessary. High conversion rates and reaching targets is essential. Quick turn-around times. Request rates, and negotiate on rates, where and when possible or required. Ensure rates are sent to the contract/systems team to load onto NX. Use preferred suppliers as per company policy. Be available to attend site inspections/fam trips, and educational or networking events. Operate all segments of tours within the set budget. Excellent time management and very good prioritizing ability. Important to plan carefully to meet deadlines. Create and manage provisional bookings for all suppliers. Be responsible for all aspects of the tours being run such as transport, accommodation, restaurants, etc. Consultant must make sure agent's information and tour information correspond. Request sales updates from agents/direct clients, chase for final booking numbers, and ensure we have all the information to run the tour. Ensure agents are invoiced in due time, deposits, and final payments. Responsible for all supplier invoices to be sent to the accounts department as soon as a booking is confirmed and keeping track of payments for the tour. Doing required admin for the finance team to do their part on your tours. Reconciliation of tours once concluded. Handling of complaints, assist by gathering feedback from suppliers, etc. and prepare responses to be sent (when signed off by management). Meet given deadlines and targets. Emergency phone duty. Working effectively with other departments in the business, understanding the inter-departmental flows and dependency. Assist with other projects or in other departments if and when necessary and delegated by management. R 25000 - R 35000 - Monthly
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