Senior IT Technician - Dundee
Key Responsibilities:
CCTV management
- Create project plans and ensure overall team executes plans effectively to meet the needs of the intended audience
- Adhere to IT policies, procedures, and security protocols to protect sensitive data and maintain regulatory compliance
- Assist with install, upgrade, support and troubleshoot for printers, wireless networks, and peripheral devices (scanners, mobile/smart phones) related to desktop infrastructure, computer hardware and any other authorized peripheral equipment
- Assisting with install, upgrade, support and troubleshoot Enterprise Applications
- Work with vendor support contacts to resolve technical issues within the environment
- Patch and vulnerability management on all IT Assets
- Participate in hardware and software reviews and recommend purchases and vendors
- Develop business and user requirements for internal use or for procurement purposes
- Recommend new software and hardware based on the needs of the business and developments in the technology sector
- Lead and supervise Information Technology projects
- Familiarize end users with basic software, hardware, and peripheral device operation
- Server data storage management (including backups)
- Collaborate with Head office and remote IT teams to resolve complex technical problems and implement effective solutions
- Keep track and report on software licenses expiry dates. Assisting Management in developing, directing, and implementing an integrated IT strategy, in order to promote Oza Holdings and its vision
- Monitor and maintain hardware and software inventory. This includes Cloud servers and On-premises servers
- Office 365 cloud services configuration and administration
- Keep track and report on software licenses expiry dates
- LAN and WAN monitoring of all sites including Head Office and Cemza
- Daily reports of Wifi Links across all sites
- Remote support IT Technicians on network outages on all sites
- Cyberoam firewall management
- VPN management
CCTV management
- Ensure that CCTV at HO is operational and functional
- Monitor CCTV backups
- Onsite PABX configuration
- VOIP configuration - HO
- Bachelors degree in Information Technology, Computer Science, or a related field
- CompTIA A+ or CompTIA Network certificate (advantageous)
- 7 to 10 years of experience in IT support or a related field
- Experience with networking, systems administration, hardware/software troubleshooting, and IT infrastructure
- Proficiency in operating systems (Windows, macOS, Linux)
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
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