Senior Man: Business Relationship Mngmt - Road Accident Fund - Tshwane

Reference: 42517691 Road Accident Fund Purpose of the Job: Reporting to the Head: Technology and Digital, the successful incumbent is accountable to act as a strategic interface between the Technology and Digital Department and the Business Units within RAF. The role is responsible for establishing, developing and maintaining strong, value-producing relationships between Technology and Digital and the business stakeholders. The incumbent is responsible to ensure that Technology and digital services and solutions align effectively with the business strategies and objectives, fostering a partnership that supports growth, innovation as well as continuous business improvement. The role is tasked with advocating on behalf of the Business Units within Technology and Digital, ensuring that the technology solutions provided meet the evolving needs of the business by means of coordinating with Technology and Digital leaders and teams to prioritise projects, manage expectations, and communicate progress and outcomes. Key Performance Areas Business Needs Identification and Analysis Conduct surveys and interviews, in collaboration with Business Analysis, to gather business requirements. Organise focus groups with end-users, in collaboration with Business Analysis, to identify functional requirements for T&D solutions. Implement a process for ongoing needs assessment to adapt to changing business environments. Analyse industry trends to anticipate future business needs. Strategic Partnership Development Develop and implement a stakeholder engagement strategy that identified key individuals and groups, their needs, and preferred communication channels. Organise regular meetings and awareness workshops to foster collaboration and information exchange with stakeholders. Collaborate with business leaders to identify T&D requirements aligning with strategic outcomes. Conduct regular strategy review sessions with Technology and Digital and Business Units. Establish one-on-one relationships with key decision-makers to understand their priorities and challenges. Effective Communication Conduct needs assessments to understand the target audience, their preferred communication styles, and information gaps. Develop clear and concise communication materials tailored to different audiences and channels (e.g., email, presentations, videos). Utilise multimedia platforms and interactive tools to enhance engagement and knowledge retention. Organise training sessions and workshops to equip employees with the necessary skills to effectively communicate technical information. Process Improvements and Innovation Benchmark against industry best practices to identify areas for improvement in BRM processes. Conduct internal audits and process reviews to identify inefficiencies and opportunities for optimisation. Participate in professional development opportunities related to BRM and process improvement methodologies. Collaborate with technology teams to leverage automation and digital tools to streamline processes. Value Realisation and Optimisation Conduct business readiness impact assessments and collaborate with ePMO and other stakeholders for resolutions and appropriate risk mitigation. Collaborate with project sponsors and the project team to ensure success. Ensures that all defined business readiness deliverables are completed on time and on budget. Facilitate Business Readiness Playbook activities. Develop metrics and KPIs, in collaboration with business stakeholders, to measure T&D contribution to business value. Conduct RoI analysis, together with business stakeholders, on T&D investments and report findings to business stakeholders. Implement a continuous improvement programme for T&D services based on performance data. Organise value realisation workshops with Business Units to identify and maximise benefits from T&D investments. Use benchmarking against industry standards to identify areas for value optimisation. Strategy Development and Operational Planning Provide input into the development of the Technology & Digital (T&D) strategy and plan that ensure alignment with short-term and long-term objectives. Provide input into the development, implementation and annual review of an overall Strategic Plan for the T&D department. Provide input in determining and setting specific key performance indicators and measures against outcomes detailed in the departmental strategic plans. Oversee and guide the implementation of the T&D plan as approved, including as appropriate any special tasks or projects requested by management. Reporting . Report quarterly on progress with implementation of operational plans. Ensure development of functional reporting systems, project or performance reporting for management. Ensure the development of reports/ policies/ procedures and guide the process through the alignment of these documents to the overall RAF's Strategy. Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions. Financial Management Ensure that the periodic financial and strategic goals of RAF as well as the performance expectations of the various teams are achieved. Report and review operations financial and non-financial goals. Ensure sufficient internal control measures are implemented for adherence to PFMA, RAF and other relevant legislation and regulation. Manage, monitor and control the department expense budget. People Management Ensure sourcing, development and retention of a high-performing team. Ensure the motivation, cohesiveness, and alignment of the organization's team members. Manage staff and monitor performance of the team and implement corrective actions for poor performance. Qualifications and Experience Bachelor's Degree/Advanced Diploma in Information Technology or Computer Science or Business Administration or Commerce/Business or Engineering. Postgraduate in Information Technology or a Computer Science or Engineering or Commercial/Business related qualification. Professional certification in ITIL/ COBIT/ Project Management/ relevant BRM framework(s) will be an added advantage. Relevant 9-10 years' experience in IT/ Business Development, or a related environment, of which 3 years' experience must be in a Business Relationship Management role or similar/stakeholder engagement focused role with experience in developing and implementing strategies to drive adoption of new technologies and 3 years on a management level. NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs". Purpose of the Job: Reporting to the Head: Technology and Digital, the successful incumbent is accountable to act as a strategic interface between the Technology and Digital Department and the Business Units within RAF. The role is responsible for establishing, developing and maintaining strong, value-producing relationships between Technology and Digital and the business stakeholders. The incumbent is responsible to ensure that Technology and digital services and solutions align effectively with the business strategies and objectives, fostering a partnership that supports growth, innovation as well as continuous business improvement. The role is tasked with advocating on behalf of the Business Units within Technology and Digital, ensuring that the technology solutions provided meet the evolving needs of the business by means of coordinating with Technology and Digital leaders and teams to prioritise projects, manage expectations, and communicate progress and outcomes. Key Performance Areas Business Needs Identification and Analysis Conduct surveys and interviews, in collaboration with Business Analysis, to gather business requirements. Organise focus groups with end-users, in collaboration with Business Analysis, to identify functional requirements for T&D solutions. Implement a process for ongoing needs assessment to adapt to changing business environments. Analyse industry trends to anticipate future business needs. Strategic Partnership Development Develop and implement a stakeholder engagement strategy that identified key individuals and groups, their needs, and preferred communication channels. Organise regular meetings and awareness workshops to foster collaboration and information exchange with stakeholders. Collaborate with business leaders to identify T&D requirements aligning with strategic outcomes. Conduct regular strategy review sessions with Technology and Digital and Business Units. Establish one-on-one relationships with key decision-makers to understand their priorities and challenges. Effective Communication Conduct needs assessments to understand the target audience, their preferred communication styles, and information gaps. Develop clear and concise communication materials tailored to different audiences and channels (e.g., email, presentations, videos). Utilise multimedia platforms and interactive tools to enhance engagement and knowledge retention. Organise training sessions and workshops to equip employees with the necessary skills to effectively communicate technical information. Process Improvements and Innovation Benchmark against industry best practices to identify areas for improvement in BRM processes. Conduct internal audits and process reviews to identify inefficiencies and opportunities for optimisation. Participate in professional development opportunities related to BRM and process improvement methodologies. Collaborate with technology teams to leverage automation and digital tools to streamline processes. Value Realisation and Optimisation Conduct business readiness impact assessments and collaborate with ePMO and other stakeholders for resolutions and appropriate risk mitigation. Collaborate with project sponsors and the project team to ensure success. Ensures that all defined business readiness deliverables are completed on time and on budget. Facilitate Business Readiness Playbook activities. Develop metrics and KPIs, in collaboration with business stakeholders, to measure T&D contribution to business value. Conduct RoI analysis, together with business stakeholders, on T&D investments and report findings to business stakeholders. Implement a continuous improvement programme for T&D services based on performance data. Organise value realisation workshops with Business Units to identify and maximise benefits from T&D investments. Use benchmarking against industry standards to identify areas for value optimisation. Strategy Development and Operational Planning Provide input into the development of the Technology & Digital (T&D) strategy and plan that ensure alignment with short-term and long-term objectives. Provide input into the development, implementation and annual review of an overall Strategic Plan for the T&D department. Provide input in determining and setting specific key performance indicators and measures against outcomes detailed in the departmental strategic plans. Oversee and guide the implementation of the T&D plan as approved, including as appropriate any special tasks or projects requested by management. Reporting . Report quarterly on progress with implementation of operational plans. Ensure development of functional reporting systems, project or performance reporting for management. Ensure the development of reports/ policies/ procedures and guide the process through the alignment of these documents to the overall RAF's Strategy. Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions. Financial Management Ensure that the periodic financial and strategic goals of RAF as well as the performance expectations of the various teams are achieved. Report and review operations financial and non-financial goals. Ensure sufficient internal control measures are implemented for adherence to PFMA, RAF and other relevant legislation and regulation. Manage, monitor and control the department expense budget. People Management Ensure sourcing, development and retention of a high-performing team. Ensure the motivation, cohesiveness, and alignment of the organization's team members. Manage staff and monitor performance of the team and implement corrective actions for poor performance. Qualifications and Experience Bachelor's Degree/Advanced Diploma in Information Technology or Computer Science or Business Administration or Commerce/Business or Engineering. Postgraduate in Information Technology or a Computer Science or Engineering or Commercial/Business related qualification. Professional certification in ITIL/ COBIT/ Project Management/ relevant BRM framework(s) will be an added advantage. Relevant 9-10 years' experience in IT/ Business Development, or a related environment, of which 3 years' experience must be in a Business Relationship Management role or similar/stakeholder engagement focused role with experience in developing and implementing strategies to drive adoption of new technologies and 3 years on a management level. NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs". Apply Now

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Senior Man: Business Relationship Mngmt - Tshwane

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