Senior Manager: Digital Agility - Road Accident Fund - Tshwane

Reference: 42517695 Road Accident Fund Purpose of the Job: Reporting to the Head: Technology and Digital, the successful incumbent is responsible for overseeing the enablement and technical delivery of digital initiatives, solutions and transformation methodologies aimed at ensuring that the RAF remains responsive to the claimants. The incumbent will be responsible for adapting swiftly to digital trends, able to leverage emerging technologies as well as driving continuous improvement at a fast-paced landscape. Key Performance Areas Digital Portfolio Plan Conduct market and technology trend analysis to inform strategic decisions. Facilitate strategic planning workshops with key stakeholders to define digital outcomes. Benchmark against industry leaders to set realistic yet challenging digital performance targets. Secure executive sponsorship and cross-functional support for digital initiatives. Agile Methodology Implementation Implement agile training programmes, in collaboration with People Management's Learning and Development as well as Organistional Transformation departments, for T&D and business teams to ensure understanding and adoption. Oversee the selection and integration of Agile project management tools to enhance team collaboration. Establish cross-disciplinary team to foster rapid development cycles. Quality Engineering, Assurance and Testing Oversee the implementation of automated testing tools to enhance the speed and accuracy of testing processes. Establish CI/CD pipelines as part of the Software Development Lifecycle (SDLC) to enable automatic testing and deployment phases thus reducing the time-to-value and enhance product quality. Ensure that performance monitoring tools and analytics are leveraged to continuously assess the software performance in real and simulated environments.1 Ensure the development and implementation of a comprehensive set of quality metrics and KPIs that are tracked in real-time through dashboards. Integrate customer feedback directly into the Quality Assurance, Quality Engineering, and Testing process. Review proposals for Quality Engineering, Assurance and Testing tools, automation, or training initiatives. Technology Enablement and Adoption Monitor and adapt Agile practices based on project feedback and outcomes to continuously improve processes. Evaluate and pilot emerging technologies, in collaboration with relevant business unit(s), Business Analysis function and Enterprise Architecture function, to assess their potential impact on business processes and outcomes. Establish a technology laboratory for experimenting with new tools and methodologies. Organise challenges and hackathons to encourage creative problem-solving and idea generation. Integrate customer feedback into technology selection and development processes to ensure relevance. Champion a culture of progress by advocating for open communication, risk-taking, and experimentation. Identify, in collaboration with People Management Department, recognition and reward mechanisms for innovative behaviours and successful implementation of new ideas. Customer Experience and Digital Solutions Map customer journeys, in collaboration with Organisational Transformation, other business units, and relevant T&D stakeholders to identify pain points and opportunities for digital enhancement. Design and test digital solutions using customer feedback to ensure they meet user needs and expectations. Implement customer experience metrics to evaluate the success of digital solutions and identify improvements. Collaborate with customer service teams to integrate digital solutions into the customer support process. Risk Management and Compliance Conduct risk assessments, together with the Digital Cybersecurity function, for digital projects to identify potential security, privacy, and compliance issues. Oversee regular security audits and compliance checks, together with Digital Cybersecurity function, for digital systems and infrastructure. Strategy Development and Operational Planning Provide input into the development of the Technology & Digital (T&D) strategy and plan that ensure alignment with short-term and long-term objectives. Provide input into the development, implementation and annual review of an overall Strategic Plan for the T&D department. Provide input in determining and setting specific key performance indicators and measures against outcomes detailed in the departmental strategic plans. Oversee and guide the implementation of the T&D plan as approved, including as appropriate any special tasks or projects requested by management. Policy Review and Implementation Oversee the development and implementation of policy, standards & procedures, and processes. Provide advice and guidance to the Policy department on legislative compliance, emerging issues, risks and the implementation of changes required on policy matters. Reporting . Report quarterly on progress with implementation of operational plans. Ensure development of functional reporting systems, project or performance reporting for management. Ensure the development of reports/ policies/ procedures and guide the process through the alignment of these documents to the overall RAF's Strategy. Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions. Financial Management Ensure that the periodic financial and strategic goals of RAF as well as the performance expectations of the various teams are achieved. Report and review operations financial and non-financial goals. Ensure sufficient internal control measures are implemented for adherence to PFMA, RAF and other relevant legislation and regulation. Manage, monitor and control the department expense budget. Stakeholder Management Maintain proactive and progressive relationships with key stakeholders. Assess and communicate the value of the strategic digital portfolio. Engage with relevant internal stakeholders. Delegate inquiries and requests for information from both internal and external stakeholders. People Management Ensure sourcing, development and retention of a high-performing team. Ensure the motivation, cohesiveness, and alignment of the organization's team members. Manage staff and monitor performance of the team and implement corrective actions for poor performance. Qualifications and Experience Bachelor's Degree/ Advanced Diploma in an Information Technology or a Computer Science or Commercial or Engineering or Business Management or related qualification. Postgraduate in an Information Technology or a Computer Science or a Business Management related qualification. Certification(s) related to Project Management (Agile, Scrum Master)/ Digital Transformation/ Innovation Management/ Technology Frameworks (e.g. ITIL, COBIT, TOGAF, etc.) will be an added advantage. Relevant 9 - 10 years' experience in a leadership role within the Technology/ Business Development/ Product Development Management or related environment of which 3 years must be on a management level. Proven experience in leading digital transformation initiatives or implementing innovative technological solutions. NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs". Purpose of the Job: Reporting to the Head: Technology and Digital, the successful incumbent is responsible for overseeing the enablement and technical delivery of digital initiatives, solutions and transformation methodologies aimed at ensuring that the RAF remains responsive to the claimants. The incumbent will be responsible for adapting swiftly to digital trends, able to leverage emerging technologies as well as driving continuous improvement at a fast-paced landscape. Key Performance Areas Digital Portfolio Plan Conduct market and technology trend analysis to inform strategic decisions. Facilitate strategic planning workshops with key stakeholders to define digital outcomes. Benchmark against industry leaders to set realistic yet challenging digital performance targets. Secure executive sponsorship and cross-functional support for digital initiatives. Agile Methodology Implementation Implement agile training programmes, in collaboration with People Management's Learning and Development as well as Organistional Transformation departments, for T&D and business teams to ensure understanding and adoption. Oversee the selection and integration of Agile project management tools to enhance team collaboration. Establish cross-disciplinary team to foster rapid development cycles. Quality Engineering, Assurance and Testing Oversee the implementation of automated testing tools to enhance the speed and accuracy of testing processes. Establish CI/CD pipelines as part of the Software Development Lifecycle (SDLC) to enable automatic testing and deployment phases thus reducing the time-to-value and enhance product quality. Ensure that performance monitoring tools and analytics are leveraged to continuously assess the software performance in real and simulated environments.1 Ensure the development and implementation of a comprehensive set of quality metrics and KPIs that are tracked in real-time through dashboards. Integrate customer feedback directly into the Quality Assurance, Quality Engineering, and Testing process. Review proposals for Quality Engineering, Assurance and Testing tools, automation, or training initiatives. Technology Enablement and Adoption Monitor and adapt Agile practices based on project feedback and outcomes to continuously improve processes. Evaluate and pilot emerging technologies, in collaboration with relevant business unit(s), Business Analysis function and Enterprise Architecture function, to assess their potential impact on business processes and outcomes. Establish a technology laboratory for experimenting with new tools and methodologies. Organise challenges and hackathons to encourage creative problem-solving and idea generation. Integrate customer feedback into technology selection and development processes to ensure relevance. Champion a culture of progress by advocating for open communication, risk-taking, and experimentation. Identify, in collaboration with People Management Department, recognition and reward mechanisms for innovative behaviours and successful implementation of new ideas. Customer Experience and Digital Solutions Map customer journeys, in collaboration with Organisational Transformation, other business units, and relevant T&D stakeholders to identify pain points and opportunities for digital enhancement. Design and test digital solutions using customer feedback to ensure they meet user needs and expectations. Implement customer experience metrics to evaluate the success of digital solutions and identify improvements. Collaborate with customer service teams to integrate digital solutions into the customer support process. Risk Management and Compliance Conduct risk assessments, together with the Digital Cybersecurity function, for digital projects to identify potential security, privacy, and compliance issues. Oversee regular security audits and compliance checks, together with Digital Cybersecurity function, for digital systems and infrastructure. Strategy Development and Operational Planning Provide input into the development of the Technology & Digital (T&D) strategy and plan that ensure alignment with short-term and long-term objectives. Provide input into the development, implementation and annual review of an overall Strategic Plan for the T&D department. Provide input in determining and setting specific key performance indicators and measures against outcomes detailed in the departmental strategic plans. Oversee and guide the implementation of the T&D plan as approved, including as appropriate any special tasks or projects requested by management. Policy Review and Implementation Oversee the development and implementation of policy, standards & procedures, and processes. Provide advice and guidance to the Policy department on legislative compliance, emerging issues, risks and the implementation of changes required on policy matters. Reporting . Report quarterly on progress with implementation of operational plans. Ensure development of functional reporting systems, project or performance reporting for management. Ensure the development of reports/ policies/ procedures and guide the process through the alignment of these documents to the overall RAF's Strategy. Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions. Financial Management Ensure that the periodic financial and strategic goals of RAF as well as the performance expectations of the various teams are achieved. Report and review operations financial and non-financial goals. Ensure sufficient internal control measures are implemented for adherence to PFMA, RAF and other relevant legislation and regulation. Manage, monitor and control the department expense budget. Stakeholder Management Maintain proactive and progressive relationships with key stakeholders. Assess and communicate the value of the strategic digital portfolio. Engage with relevant internal stakeholders. Delegate inquiries and requests for information from both internal and external stakeholders. People Management Ensure sourcing, development and retention of a high-performing team. Ensure the motivation, cohesiveness, and alignment of the organization's team members. Manage staff and monitor performance of the team and implement corrective actions for poor performance. Qualifications and Experience Bachelor's Degree/ Advanced Diploma in an Information Technology or a Computer Science or Commercial or Engineering or Business Management or related qualification. Postgraduate in an Information Technology or a Computer Science or a Business Management related qualification. Certification(s) related to Project Management (Agile, Scrum Master)/ Digital Transformation/ Innovation Management/ Technology Frameworks (e.g. ITIL, COBIT, TOGAF, etc.) will be an added advantage. Relevant 9 - 10 years' experience in a leadership role within the Technology/ Business Development/ Product Development Management or related environment of which 3 years must be on a management level. Proven experience in leading digital transformation initiatives or implementing innovative technological solutions. NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs". Apply Now

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Senior Manager: Digital Agility - Tshwane

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