Senior Network Engineer Cape Town - Capita South Africa - Cape Town City Centre

Job Description: Senior Network Engineer Role Objective To assist in the provision of high standard technical support and service delivery as per operating level agreements. Key purpose is to manage 24/7 availability and maintenance of the Network Infrastructure to support business objectives The role also includes the delivery of key network infrastructure projects. This role sits within the South Africa Network team, which is part of IT Infrastructure at Capita. It is shift based with a requirement for providing on-call cover outside of shift hours. Although the role is focused on South Africa network infrastructure, it requires engagement with Capita UK and India counterparts to manage end to end network stability Minimum Qualification : Grade 12 or equvalent CCNA certification(Essential) CCNP certification(Preferably) Firewall & Security knowledge Minimum Experience : 5 to 9 years of enterprise network administration Routing, Switching and Firewall experience. Experience in PCI environment preferred. Working Relationship Internal Technology teams across Capita Group Internal stakeholders Support Functions External Outsourcing partners Contractors Suppliers and Vendors Primary Responsibilities: 24 x 7 support for network infrastructure Implementing & Management of Local Area network (LAN). implementation & Management of Wide Area network (WAN). Configuration of Firewalls. Preferred technology is Palo Alto Proactive monitoring & management of Network infrastructure. Availability and Capacity management Ensure Network uptime. Respond to logged incidents and requests Implementation of changes as per change management policy. Liaison with 3rd party service centre and engineers as required Provide support for service backups Take part in the test data restore procedure Monitor success rates and implement workarounds/re-runs as required Disaster Recovery Testing as directed by the DR Coordinator Implementation of DR services upon invocation Planning of DR strategies Systems Performance tuning as required Proof of concept and research and development projects Review customer requests for service Take part in customer due diligence exercises Review and report on new products and technologies as required Integrate new solutions into current service environment Provide backup support for the network team members. Create and provide input to the following reports: Daily, Weekly & Monthly uptime reports. Capacity management reports Other team activity reports as requested by the IT Project Manager and/or HOD Key Result Areas: Implementation & Management of Network & Security infrastructure. Responsible for Network fault diagnosis and resolution Ability to Manage the LAN Network using the latest Network devices Cisco 9500, 9200, 2960-X switches. Configuration & management of LAN Network using STP & Security protocols Suggested Targets Accurate diagnosis of faults using appropriate toolsets and techniques Prompt resolution of Network faults to agreed SLA's Adherence to agreed escalation processes Share knowledge to the benefit of both the team & the service Hardware & Software Maintenance To assist with periodic reviews of all network operating systems in order to ensure they fall in line with recommended vendor requirements. Suggested Targets Periodic reviews of all network operating systems in order to ensure they fall in line with recommended vendor requirements. Recommend and implement appropriate actions. Security Ensure URL protection adheres to company standards Hands-on knowledge on configuration & implementation of changes on Firewall. Needs to work closely with InfoSec and Compliance to ensure implementation and management of IPS/IDS, DDoS and URL protection. Suggested Targets Conformance to security guidelines in all relevant activities. Successful audits. Availability and Capacity Management To assist in providing information to the client regarding the general performance of the network. Ensure Network is available 24x7x365. Responsible for Network uptime. Suggested Targets Utilization of corporate toolsets to provide detailed reports to key stakeholders as and when required. Project Work Contribute to Network elements of infrastructure projects Implementation of Local Area Network (LAN) & Wide Area Network (WAN) Management of Firewalls. Setup of new office Network / Setup of new floor Network in existing office. Contribution to High Level and Low Level design documents and diagrams Suggested Targets Validation of network requirements Agreement of required tasks and timelines Identification of any Network related risks and issues. Delivery of tasks in agreed timelines Understanding of required Network bill of Material (BOM). Implementation & configuration of Network & security devices. Technical Documentation Develop and maintain Network operations documentation to a quality standard. Maintain the site wise Network documentation. Maintain the Network inventory. Suggested Targets Production of documentation, evidence of adherence to standards and approval of documentation. IMPORTANT All interviews, assessments and background checks will continue to take place online. It might be required of you to conduct onsite interviews and/or vetting checks. The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role. Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business' EE targets and goals. Attach your most recent CV indicative of the criteria as advertised. Please Note: No late applications will be accepted. APPLY ON WORKDAY On your Workday Welcome page, click on Career, then click on "Find jobs at Capita", scroll down and apply NOW. Job Description: Senior Network Engineer Role Objective To assist in the provision of high standard technical support and service delivery as per operating level agreements. Key purpose is to manage 24/7 availability and maintenance of the Network Infrastructure to support business objectives The role also includes the delivery of key network infrastructure projects. This role sits within the South Africa Network team, which is part of IT Infrastructure at Capita. It is shift based with a requirement for providing on-call cover outside of shift hours. Although the role is focused on South Africa network infrastructure, it requires engagement with Capita UK and India counterparts to manage end to end network stability Minimum Qualification : Grade 12 or equvalent CCNA certification(Essential) CCNP certification(Preferably) Firewall & Security knowledge Minimum Experience : 5 to 9 years of enterprise network administration Routing, Switching and Firewall experience. Experience in PCI environment preferred. Working Relationship Internal Technology teams across Capita Group Internal stakeholders Support Functions External Outsourcing partners Contractors Suppliers and Vendors Primary Responsibilities: 24 x 7 support for network infrastructure Implementing & Management of Local Area network (LAN). implementation & Management of Wide Area network (WAN). Configuration of Firewalls. Preferred technology is Palo Alto Proactive monitoring & management of Network infrastructure. Availability and Capacity management Ensure Network uptime. Respond to logged incidents and requests Implementation of changes as per change management policy. Liaison with 3rd party service centre and engineers as required Provide support for service backups Take part in the test data restore procedure Monitor success rates and implement workarounds/re-runs as required Disaster Recovery Testing as directed by the DR Coordinator Implementation of DR services upon invocation Planning of DR strategies Systems Performance tuning as required Proof of concept and research and development projects Review customer requests for service Take part in customer due diligence exercises Review and report on new products and technologies as required Integrate new solutions into current service environment Provide backup support for the network team members. Create and provide input to the following reports: Daily, Weekly & Monthly uptime reports. Capacity management reports Other team activity reports as requested by the IT Project Manager and/or HOD Key Result Areas: Implementation & Management of Network & Security infrastructure. Responsible for Network fault diagnosis and resolution Ability to Manage the LAN Network using the latest Network devices Cisco 9500, 9200, 2960-X switches. Configuration & management of LAN Network using STP & Security protocols Suggested Targets Accurate diagnosis of faults using appropriate toolsets and techniques Prompt resolution of Network faults to agreed SLA's Adherence to agreed escalation processes Share knowledge to the benefit of both the team & the service Hardware & Software Maintenance To assist with periodic reviews of all network operating systems in order to ensure they fall in line with recommended vendor requirements. Suggested Targets Periodic reviews of all network operating systems in order to ensure they fall in line with recommended vendor requirements. Recommend and implement appropriate actions. Security Ensure URL protection adheres to company standards Hands-on knowledge on configuration & implementation of changes on Firewall. Needs to work closely with InfoSec and Compliance to ensure implementation and management of IPS/IDS, DDoS and URL protection. Suggested Targets Conformance to security guidelines in all relevant activities. Successful audits. Availability and Capacity Management To assist in providing information to the client regarding the general performance of the network. Ensure Network is available 24x7x365. Responsible for Network uptime. Suggested Targets Utilization of corporate toolsets to provide detailed reports to key stakeholders as and when required. Project Work Contribute to Network elements of infrastructure projects Implementation of Local Area Network (LAN) & Wide Area Network (WAN) Management of Firewalls. Setup of new office Network / Setup of new floor Network in existing office. Contribution to High Level and Low Level design documents and diagrams Suggested Targets Validation of network requirements Agreement of required tasks and timelines Identification of any Network related risks and issues. Delivery of tasks in agreed timelines Understanding of required Network bill of Material (BOM). Implementation & configuration of Network & security devices. Technical Documentation Develop and maintain Network operations documentation to a quality standard. Maintain the site wise Network documentation. Maintain the Network inventory. Suggested Targets Production of documentation, evidence of adherence to standards and approval of documentation. IMPORTANT All interviews, assessments and background checks will continue to take place online. It might be required of you to conduct onsite interviews and/or vetting checks. The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role. Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business' EE targets and goals. Attach your most recent CV indicative of the criteria as advertised. Please Note: No late applications will be accepted. APPLY ON WORKDAY On your Workday Welcome page, click on Career, then click on "Find jobs at Capita", scroll down and apply NOW. Apply Now

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Senior Network Engineer Cape Town - Cape Town City Centre

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