Valenture Institute partners with the world’s leading education institutions to deliver transformative education opportunities in the secondary schooling landscape. Your mind is unique, and so is the way you open it. Valenture Institute — one key, many doors. The Senior Operations Managerat Valenture Institute is responsible for enabling the business’ overall operational performance through effective resource and capacity planning, driver optimisation and end-to-end process management This role’s focus is primarily on enabling all functions supporting the delivery of content to our learners. This role focuses on improving productivity, efficiency and profitability over time through oversight of effective resource and capacity planning, KPI Management, ongoing process and workflow improvements and systems management. They work closely with the Project Management and Operations and Planning Manager to drive medium- and long-term strategic operational projects across the company. Day-day-responsibilities include: Operations: Define and optimise key business unit KPIs and the associated management mechanisms to inform continuous improvement initiatives and to ensure key variances are accounted for. Define headcount drivers per function to inform annual and quarterly budgeting requirements. Monitor and manage effective capacity planning and resource utilisation over time to iterate and refine hiring drivers and resourcing models per function to result in accurate hiring forecasts, with minimal variance. Partner with the Technical Project Manager and Tech teams to identify opportunities for tech-related solutions that support long-term scaling and productivity. New Business Implementation Working with Strategic Opportunities and the Project Management Office to establish new business units in the event of signing new partnerships or acquisitions. Scoping proposals for review by senior management and exco on the optimisation and composition of key business units, structures, systems, channels and workflows. Requirements 3-5 years experience in operations management Bachelor's Degree in a related technical field Experience in agile project management methodologies Exposure to continuous improvement/ Six Sigma methodologies (advantageous) Additional required skills Demonstrated ability in leading cross-functional organizational improvement project teams to success Ability to influence at all levels. Demonstrated resource management and process improvement experience. Strong Google Sheets / Excel skills Strong lateral thinking skills and problem-solving abilities. Ability to self-direct and work under pressure to tight deadlines. Strong organizational, time management and planning skills. Excellent verbal and written communication. Future-focused. Benefits Family member discount for Valenture Institute Remote work Voluntary savings Programme Valenture Institute is committed to transformation and the company's employment equity plan will be considered during the selection process.