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Senior Programme Coordinator - Johannesburg

Responsibilities:
  • Drive engagement strategies for program participants, aligning with our organization's objectives.
  • Monitor programme progress and resolving issues.
  • Cultivate and maintain positive relationships with key stakeholders.
  • Assist with planning and coordination of programmes and their activities.
  • Oversee the administration of key account/IP programmes, managing client queries and ensuring a high level of customer satisfaction.
  • Test and monitor platform functionality to ensure accessibility and usability.
  • Facilitate onboarding and offboarding processes, fostering participant and user engagement.
  • Prepare and present engagement and corporate reports to internal stakeholders and clients, highlighting key metrics.

Skills and Competencies:
  • Minimum of a bachelors degree in a related field
  • Minimum of 2 to 3 years experience in customer service
  • Strong presentation skills
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