Senior Restaurant Manager/RGM - West Rand - West Johannesburg
kencorp
Responsibilities To manage a restaurant in accordance with Restaurant’s Policies and Procedures To maximize restaurant sales and profitability by effective deployment of labour, assets and production costs To maintain excellence in the execution of all duties To focus on exceeding customer expectations To focus on developing and training staff, as well as to providing negative and positive reinforcement, and to recognize and reward superior performance To maximize the profitability of the restaurant by monitoring food, packaging and labour costs as well as controllable expenditure to ensure that these are in line with established targets Ensure that all restaurant resources, i.e. Labour, product, supplies, tills and equipment are at correct levels to meet the various volumes of business Ensure that all cash handling and in-restaurant banking procedures are adhered to at all times Do a daily, weekly and monthly stock check in the restaurant Assist with IT problems experienced with MICROS/GAAP registers, computer and day end reports To ensure that the correct level of supplies are ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported To prepare the weekly labour schedules in advance and to ensure all shifts are properly staffed and that labour costs are in line with the budget To ensure that the mix of staff recruited in no way conflicts with the Company’s non-discriminatory policy To ensure that all staff receive a comprehensive induction and are correctly trained to perform those tasks assigned to them and that they are actively encouraged to progress through the training program To provide development for staff and to ensure that succession planning is carried out to ensure full management of the restaurant To ensure that the Policies and Procedures are followed to minimize employee relations issues within the restaurant To action recruitment and termination payroll change documentation and to forward these updates to the HR Department To coordinate, hold and record monthly staff meetings to discuss various issues which affect the restaurant/team To ensure that all restaurant staff and management are fully trained in fire procedures, health, safety and food hygiene practices as well as security and robbery procedures To ensure that all daily, weekly and monthly administration is completed accurately in line with procedures To ensure that accurate operating reports are kept Ensure that standards are in accordance with HACCP Ensure that the Safety, Health and Hygiene standards are in accordance with statutory regulations To carry out Local Store Marketing activities as authorized by the Regional Operations Manager To monitor all local competitor activity and any local activities - this may affect the volume of business To coordinate the implementation of in-store promotions and ensure that all staff is fully briefed in advance of promotions To monitor operating practices and to action any problems identified Demonstrate belief in people by treating each person in the restaurant fairly and with respect Coach and support staff and ensure that they are fully trained and on job training is effective Demonstrate team work by helping staff and management with their work, cross training them, effectively resolving their concerns and holding regular team meetings Hire, develops and promotes restaurant staff in consultation with Area / Regional manager Administer progressive discipline as needed, ensures compliance with all statutory regulations Requirements Grade 12 / Matric 5 years Fast Food Restaurant Manager experience - KFC is preferred and must have completed LARC Credit worthiness (ITC check) Micros/GAAP POS – 5 years’ experience SA Citizens only
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