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Reference: CPT002486-AK-1 You will be responsible to maintain the software, hardware, and systems on a Windows server. Install and monitor Windows operating systems and cater to clients' needs. Resolve user issues, address management requests, and identify potential issues by implementing security measures Responsibilities: Server Security patch management (create packages for deployment to Test and Dev, build release notes and deploy to Production) for more than 1000 servers Server Application patch management (ie: Internet Explorer, IIS, .Net etc) for more than 1000 servers Desktop Security patch management (create packages for deployment to Test and Dev, build release notes and deploy to Desktops and Laptops for /- 1000 end points Create and maintain patch schedules Implement and maintain KMS (Centralized Server License solutions) Implement and maintain RDP (Centralized Server for RDP authentication) Maintain N-1 for Server OS's that assist with PCI-DSS certification (upgrade to supported server OS's) Server Migrations and Cloning (Cloning, Sysprep, Domain registrations, patching) Server Builds, build new servers (Domain registrations, patching etc.) Maintain relevant SOP's, Low Level Designs (SCCM, SCOM, Server OS Standards) Maintain SCCM for patching and create roll-out packages of applications Maintain SCOM for real time infrastructure events Adhoc project participation Service request and Incident handling Change request handling Researching, diagnosing, re-occurring event by troubleshooting, and identifying solutions to resolve system issues Requirements: CompTIA Server ITIL Foundation Diploma/Degree in information technology or A, N Microsoft Certified Solutions Expert (MCSE) MCP, Windows servers 2008/2012/2016 5 years' work experience in an Enterprise IT technical Support background – Snr. Server Support engineer Knowledge: Maintain and excel in an IT environment that manages 2000 end points (Server, Desktop, Laptop) Solid understanding of Microsoft Windows Server 2008/2012/2016 and 2019 Sound knowledge of operating system platforms as well as areas like VMware, Active Directory and Microsoft Exchange Strong technical abilities allow this role to be hands on in correcting the configuration of the service Working experience within IT Operations, infrastructure services support Understanding of several diverse areas ranging from physical server maintenance to virtual server infrastructure. Knowledge of Windows 2008 / 2012 / 2016 operating system SCOM and Microfocus Ops Bridge integration SCCM and Intune integration Working knowledge of a call logging system Experience in hardware skills (server and network) Change Management Please note that only shortlisted candidates will be contacted Annually Apply Now

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