Senior Solution Designer - South Africa
KCS
Kerridge Commercial Systems (KCS) is growing and growing fast, new opportunities are available and change is required to continue on our journey of success. It's an extremely exciting time to be joining our business We're ranked No.37 in the Sunday Times HSBC international Track 200, a league table that ranks the top 200 of Britain's mid-market private companies in order of fastest growing overseas sales. As the market leader in developing and delivering fully integrated business management solutions our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a Global scale. At KCS the primary role of the Senior Solution Designer is to support the Product Management teams to define larger strategic scope and requirements. The Senior Solution Designer takes responsibility for the scope, requirements, success criteria and expected outcome definition for customer specific development requests. The Solution Designer will work with internal stakeholders through the delivery of the requirement from requirement sign-off, final review and sign off of the development of the requirement to user acceptance testing sign-off. Key Responsibilities: High level requirement analysis: Collaborates with Business Stakeholders and Product Management to assess the feasibility of the development in alignment with other development requests and product priorities Leads and facilitates workshops to analyse and document customer specific development requirements Documents high level requirements by using appropriate methodologies (process flow diagrams, data flow diagrams, use case diagrams etc.) Works with Product Development teams to accurately estimate effort required to deliver the requirement to the customer Communicates time and effort estimates to the Project Manager / Customer Stakeholder Requirement documentation: Documents requirements following standard processes and procedures (workflow and data diagrams, conditions, flow of events, exception criteria, acceptance criteria, expected outcomes) in such a format that developers can easily follow what the customer is looking for Validates and achieves sign-off from customers for specific development requests before the item is added to the priority list Captures requirements in JIRA in the right format and with the appropriate supporting documentation and information required Requirement decomposition and review: Decomposes features and epics in such a way that development efforts can be easily estimated and scope can be added to JIRA. Hands over the development requests to the Delivery Manager for development and participates in Sprint Planning sessions to assist with Story Decomposition and prioritisation of customer backlog items Attends sprint reviews to track the progress of development to be delivered to customers and provides feedback to the customer or project manager on progress or issues during the development cycle which may impact scope or delivery date expectations. Completes a final review of the development against the requirements and gives the "Go-Ahead" for release Internal and External Customer engagement: Facilitates customer UAT workshops by defining UAT criteria, transferring knowledge to the customer and tracking the success of the UAT Achieves sign off on the delivered development Hands over the development to the Support Team by providing supporting documentation and or training on the customer specific development item Key Requirements: Experience & Knowledge: Experience in working with different senior level business, partner and customer stakeholders to solicit what they are trying to achieve and the commercial benefits any solution will bring to all parties Experience in facilitating customer workshops, analysing and documenting customer requirements and engaging with senior stakeholders to build a collaborative and trust culture Experience and knowledge of ERP product use cases and ERP project rollouts for medium to large enterprises Experience in working with Agile delivery and business teams in ERP software development companies (e.g. Scrum or Kanban etc.) Experience in the decomposition of requirements (Feature to Epic to Stories), story pointing, backlog grooming and sprint rituals to successfully participate where required as part of the delivery of the requirement Experience in facilitating knowledge transfer and user acceptance testing workshops with customers Experience in writing product documentation to support knowledge transfer to internal and external stakeholders Skills & Competencies: The ability to solve problems and take decisive action within a highly complex ecosystem and within a global context The ability to facilitate and clearly document and communicate product requirements effectively to all levels of business, delivery and customer stakeholders The ability to build and maintain strong and trusted relationships with all levels of business, delivery and customers stakeholders The ability to present objectively with authority and confidence to senior levels of business, delivery and customer stakeholders The ability to adapt to change in any periods of change/disruption The ability to accurately prioritise, organise and plan their work and to seek continuous improvement to drive efficiencies in their product space Company Info Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively. Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
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