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Senior Specialist – Operations (Half day) - Johannesburg

Expleo

Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We are a talent incubator. The time you spend at Expleo will turbo-charge your career, allowing you to work on complex technical challenges, enjoy opportunities to expand your skills and take part in inspiring, multi-disciplinary collaborations with your colleagues. Whether working on autonomous vehicles, green planes, the factories of tomorrow or cutting-edge banking technology, you will have the opportunity to become a bolder version of yourself. Let’s change the game together. Works autonomously and acts as a senior providing professional advice, managing and/or coordinating an area of work and/or the work of others. Maintains the status of areas of work and monitors the activities of team members. Assists the Operations Manager in planning, budgeting, oversight and documentation of all aspects of Operations work. Leads and works within a specialist area within Operations, performing a wide range of activities of moderate scope and sometimes in complex areas. Responsible for managing own and/or team's time within a certain area. Conducts resource management activities (workforce planning and deployment reflecting on capacity and skills) to support the overall business objectives and strategy – which includes Resource roll-offs management Bench management Hands-on recruitment Talent management Works with service delivery, client engagement and people services to ensure appropriate resourcing capacity. Monitor pipeline demand, staff rotation requests and staff maintain staff RAG to help derive or shape medium term capacity needs. Manage resource requests through weekly calls with respective CEMs – satisfy demand with best fit. Flag shortfalls in capacity or skills with Operations Manager and Service Delivery Review skills and profiles where or when required (Bench or new starters) Responsible for interacting with internal customers (Service Delivery & Client Engagement) to ensure smooth running of the operations activity. Develops a network to support and add value to engagements including company, clients and external professional networks. Responsible for coaching and supporting staff – engage with staff regularly and help maintain a base of happy staff by working with line managers and People Services Support aspects of staff development by actively working with CEMs, L&D, Service Delivery. Conduct site visits to help build relationships and upkeep an ethos of employee care Ensure mobilisations for staff movements are in order Work with service delivery and CEMs to help prepare consultants for their next engagement Engage with CEMs on extensions, roll-offs and other PMO data anomalies Work with account teams on RFPs or bids Play an active role in employee development including: Mid-Year and EOY Performance Reviews Promotions Salary reviews Performance management and disciplinary governance Work with People Services and CEMs to keep staff attrition low and retain our best consultants. Responsible for maintaining cost rates and profitability needs to ensure affordability of staff across engagements Conducts interviews and help grade hires Maintain an external talent pool with People Services Works with People Services and Service Delivery to ensure appropriate inductions are conducted for new starters Keep track of starters and leavers key info – start date, reason for leaving discussions etc. on Teams Work with Operations manager to manage relocation requests and discussions Identifies and assesses risks to the success of the business’ operational needs. Implements new processes/frameworks/methodologies and improvements impacting cost, time and quality. Assures deliverables and work meets quality standards by providing guidance using specialist knowledge and skills. Identifies opportunities for continuous improvement and works across teams to achieve group goals. Participate in management meetings Deputises for Operations Manager as required. Bachelor’s Degree or equivalent work experience Ability to multi-task and prioritise across multiple clients and activities Good self-management. Can work well under pressure and can take on high commitments. Is resilient. Good people skills and a good communicator. Good problem-solving skills Must be flexible, independent and self-motivated Excellent time management Good self-management. Can set and work to quantified goals and standards Must be willing to travel between regions Broad knowledge of the IT and Quality Services market. Previous experience of a senior specialist role in resourcing and/or workforce planning in a consultancy (or similar) Previous commercial experience in a professional services engagement framework Experienced in the use of resource management and time-sheet systems e.g. Changepoint Skilled in MS Excel and Word and MS Teams Renowned as an effective coach and sounding board Experience in leading and managing others Previous commercial experience in a professional services engagement framework. LI-KN1 Apply Now
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