Senior Support Engineer - - Cape Town City Centre

Our client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure.

Responsibilities:

Provide expert-level technical support and troubleshooting assistance to customers via phone and email
Investigate and resolve complex technical issues
Log faults with service providers and third parties
Document and track customers issues, resolutions and troubleshooting steps in the internal knowledge base or ticketing system
Mentor and coach junior support engineers, providing guidance, training and knowledge sharing to enhance team performance
Perform post-resolution follow-ups to support requests
Reinforce SLAs to manage end-user expectations
Proactively identify trends and patterns in customer issues to improve product stability and prevent recurring problems
Communicate effectively with customers, providing regular updates and solutions clearly and professionally
Work closely with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers and Administration to address end-user issues

Role Requirements:

Minimum required certifications: CCNA/MTCRE/JNCIA
Minimum required experience: 2-5 years of working experience with a WISP/FISP or in a NOC
Experience or qualification in Small Cell, DAS and Cellular technology
Ability to work quickly, calmy a decisively under pressure, and must be process-oriented in approach to work
Ability to work independently in a process-oriented environment
Willing to spend time developing and learning new skills outside of the formal work environment

Please apply directly here.

Please note: due to the high volume of responses, only shortlisted candidates will be contacted.

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