Senior Technician KZN - South African Broadcasting Corporation - South Africa

Reference: 42503978 SABC SOC Limited RE - ADVERTISEMENT CLOSING DATE: 19 MAY 2024 SENIOR TECHNICIAN (KZN) DIVISION: TECHNOLOGY DEPARTMENT: RADIO AND REGIONAL TECHNOLOGY POSITION ID: 60018284 SCALE CODE: 402 REPORTS TO: SECTIONAL LEAD: TECHNICAL OPERATIONS MAIN PURPOSE OF POSITION Effective & efficient support of technology, operations and resources to install, sustain and provide administration of broadcast systems/ facilities, equipment, servers and networks in order to ensure optimum, functional, secure and available facilities/ equipment for SABC Technology KEY ACCOUNTABILITIES Contribute (technical) submissions to Divisional Strategy in alignment with the Corporate Plan and the Target Operating Model. Contribute to the business strategical requirement to develop the Opex and Capex investments Capex and Opex involvement to input into the project scope development, Participate in Capex project and system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions Submission of Minor Capex & Opex inputs into departmental budget Opex motivation submissions to ensure maintenance and systems sustainability Minor Capex motivation submissions to ensure new requirements are addressed Long-term Capex motivational planning assistance Agreed % of targets met; Agreed % of resources, equipment and facility availability Above average rating of SLA Products, processes, practices & equipment in line with SABC technical & operational broadcast standards Adhere to service delivery standards and assist the team to achieve them Submission of ad-hoc incidence fault reports and resolutions to customers as required Prevention of on-air technical faults to less than agreed SLA % Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on air systems) Effective technical advice & support to users in order to reduce downtime Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults Compliance of upgrades with Original Equipment Manufacturer (OEM) specifications to ensure integrations with internal broadcasts systems Participating in preliminary research activities on the best practises, cutting edge technologically advancements and enhancements to improve facility efficiency, effectivity and sustainability Contributing and implementing fit-for-purpose innovative solutions in dialog with digital partners to create resolutions with principal team members Contribute to the specification requirements in line with customer requirements & Company Procurement policy & procedures Escalate Risk findings reported with corrective treatment plans Ensure adherence to OHS and compliance with SABC Company Policies & Procedures Maintain discipline in accordance with company policies & procedures Compliance with OEM software licenses SOP developments to ensure broadcast sustainability and business continuity 95% of assets verified annually Participate in annual asset verification exercise (manual or scan) Customers served in technical proficient, friendly and helpful manner Maintain compliance of services rendered with customer request and address non-conformance Technical assistance & guidance to customers regarding capability of facilities and to provide best alternative options Attended resolutions to customer requests/ complaints Compliance with performance management policies and procedures Performance agreements with manager annually Formal reviews conducted with manager and documented as per deadlines (Quarterly) Ad-hoc technical and operational presentation and training (In-house) provided on an ongoing basis MINIMUM REQUIREMENTS 3 year National Diploma (S4/T3) in Electrical Engineering (Light Current, Communications, Computer Studies or Information Technology) (NQF6) BTech for the Electrical Engineering for the above formal qualification as an added advantage Driver's License: OB - Code 10 Driver's License: minimum B (specific to the Job Profile) Minimum of 5 years' relevant experience in the technical broadcast environment, of the 5 years a minimum of 1 year at a shift/standby competence (full performer) Technician level in technical maintenance, system support of broadcasting equipment and client services KNOWLEDGE AND SKILLS IT Network knowledge Essential. Computer literate (A) and Network knowledge (N) IT Network knowledge advantage CISCO CCNA (ICDN1 ICDN2) certified. Physical attributes: Excellent hearing and eyesight (no colour blindness). Physically able. Excellent communication skills and ability to work in a team and lead the team if required. Proficiency in MS Office, i.e. Excel, Word, Outlook and Power Point. KEY ACCOUNTABILITIES Contribute (technical) submissions to Divisional Strategy in alignment with the Corporate Plan and the Target Operating Model. Contribute to the business strategical requirement to develop the Opex and Capex investments Capex and Opex involvement to input into the project scope development, Participate in Capex project and system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions Submission of Minor Capex & Opex inputs into departmental budget Opex motivation submissions to ensure maintenance and systems sustainability Minor Capex motivation submissions to ensure new requirements are addressed Long-term Capex motivational planning assistance Agreed % of targets met; Agreed % of resources, equipment and facility availability Above average rating of SLA Products, processes, practices & equipment in line with SABC technical & operational broadcast standards Adhere to service delivery standards and assist the team to achieve them Submission of ad-hoc incidence fault reports and resolutions to customers as required Prevention of on-air technical faults to less than agreed SLA % Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on air systems) Effective technical advice & support to users in order to reduce downtime Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults Compliance of upgrades with Original Equipment Manufacturer (OEM) specifications to ensure integrations with internal broadcasts systems Participating in preliminary research activities on the best practises, cutting edge technologically advancements and enhancements to improve facility efficiency, effectivity and sustainability Contributing and implementing fit-for-purpose innovative solutions in dialog with digital partners to create resolutions with principal team members Contribute to the specification requirements in line with customer requirements & Company Procurement policy & procedures Escalate Risk findings reported with corrective treatment plans Ensure adherence to OHS and compliance with SABC Company Policies & Procedures Maintain discipline in accordance with company policies & procedures Compliance with OEM software licenses SOP developments to ensure broadcast sustainability and business continuity 95% of assets verified annually Participate in annual asset verification exercise (manual or scan) Customers served in technical proficient, friendly and helpful manner Maintain compliance of services rendered with customer request and address non-conformance Technical assistance & guidance to customers regarding capability of facilities and to provide best alternative options Attended resolutions to customer requests/ complaints Compliance with performance management policies and procedures Performance agreements with manager annually Formal reviews conducted with manager and documented as per deadlines (Quarterly) Ad-hoc technical and operational presentation and training (In-house) provided on an ongoing basis Apply Now

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Senior Technician KZN - South Africa

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