Senior Technician, Technical Support - Johannesburg
Dell Technologies
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem. Join us as a Technician on our Client Technical Support team in Johannesburg to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs. You will: Solve complex problems for customers with challenging expectations Document and analyze relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue Ensure that customers are treated with highest degree of respect Drive operational excellence through quality closures and proper escalation of issues Have the opportunity to mentor and coach other team members Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements First-rate customer focus, phone etiquette and work ethic Excellent communications skills Ability to work under pressure with calmness and composure Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures Desirable Requirements Internship experience is a plus Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 8 March 2024 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Job ID:R241281 Dell’s Flexible & Hybrid Work Culture At Dell Technologies, we believe our best work is done when flexibility is offered. We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.
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