Senior Tour Consultant - - South Africa

Candidate Requirements:

Must have at least 3 years of tour consulting experience
Have a well-established home office setup & ability to work from home full-time
Must be able to maintain good product knowledge of South Africa and neighbouring countries
Be able to do quoting based on clients' needs
Be able to liaise with agents on requests, bookings, etc.
Maintaining good relationships with agents and clients
Operate tours (groups series, once-off groups, FITs, MICE) from start to finish and take responsibility for all aspects of tours, including the accounting side
Knowledge of Lemax, TripClip & Wetu
Be able to do training to be fully operational on the quoting and operations system (LEMAX)
Must have a good understanding of Google Workspace
Must take initiative and ensure attention to detail
Be able to put together detailed Travel documents about FIT travellers
Must be a team player and be enthusiastic to assist colleagues, contribute to team targets and be energetic and have a passion for learning about travel
Must have excellent time management and communication skills (internally as well as externally)
Be professional and offer high service levels at all times
Ability to handle pressure and volume
Be a great multitasker, have general administration skills, ability to solve problems and/or help find solutions for problems
Be able to assist with crisis management, handling of complaints by gathering feedback from suppliers, guides, etc. and assist with annual tour series/once-off costings and proposals
Must have their own transport and a valid driver's licence