Our client is looking for an experienced Senior UX/UI Designer to join their team. You will design and enhance the visual and user-experience elements of digital products through research, testing, planning, and iteration. Your role will involve translating high-level requirements into interactive designs, creating attractive, intuitive, and functional user interfaces.

Key Responsibilities:

Design and Conceptualization:

Collaborate effectively with cross-functional teams to conceptualize products and services, using Brand CI and data to drive innovative design decisions.

Customer Experience Mapping:

Lead the implementation of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify and address customer pain points.
Advise on strategies to improve customer interactions and eliminate negative experiences.

Customer Needs/Experience Research:

Conduct research and analyze data to gain a comprehensive understanding of customer segments, trends, needs, and expectations.

Product and Solution Development:

Define and deliver products and services that meet customer needs, selecting the best approaches within established systems.

Internal Client Relationship Management:

Manage and build effective relationships with internal clients, providing high-quality professional services to support business strategies and plans.

Improvement / Innovation:

Identify and suggest improvements to existing processes, systems, and procedures. Develop and implement change management plans with guidance from project/program managers.

Customer Experiences Implementation:

Support the implementation of customer experience initiatives, tools, and processes, including testing.

Personal Capability Building:

Act as a subject matter expert, maintaining external accreditations and staying informed on current and emerging industry best practices and regulations through professional development.

Competencies:

Balances Stakeholders:

Anticipate and balance the needs of multiple stakeholders, making decisions that maximize outcomes for all.

Manages Complexity:

Analyze complex issues from various angles to uncover root causes and develop effective solutions.

Cultivates Innovation:

Generate creative ideas and encourage others' creativity to enhance solutions.

Drives Results:

Achieve outstanding outcomes by setting bold goals and demonstrating tenacity.

Action Oriented:

Pursue new opportunities and challenges with enthusiasm and urgency.

Nimble Learning:

Learn from successes and failures, encouraging others to experiment and find innovative solutions.

Decision Quality:

Make timely and well-informed decisions, leveraging expertise and knowing when to escalate issues.

Ensures Accountability:

Hold yourself and others accountable for meeting commitments, learning from both successes and failures.

Interpersonal Savvy:

Build rapport and maintain productive relationships with diverse groups of people.

Being Resilient:

Maintain composure and professionalism in difficult situations, learning from setbacks to improve future efforts.

Business Insight:

Apply business knowledge to advance organizational goals, staying attuned to industry changes.

Skills:

Interaction Design, Prototyping, Information Architecture:

Apply comprehensive knowledge and provide guidance and training to others.

Computer Skills:

Support business processes using standard office equipment and software packages, and provide training to others.
Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) and design tools like Adobe Suite (Adobe XD, Illustrator, Photoshop), Zeplin, Figma, Sketch, InVision, Axure, and Miro.

Assessment: