Service Administrator & Coordinator - Table View
GEA Group
Responsibilities / Tasks Processing Service Calls Ensure WIP is up to date - only actual WIP on your name. Open Service call numbers for Breakdowns, Planned Work and Day to day. Load lines and create picking lists. Follow up on spares delivery. Keep Service Supervisor & client up to date with spares deliveries. Check spares with FSE. Liaise with Service Supervisor and assist in planning work schedule and inform clients. Liaise with Service Supervisor and arrange for sub-contractors to go to site. Load labour costs (Wage uploads) Liaise with Service Supervisor's and FSE's, if the job has been completed and if additional spares are required. Ensure all costs are on the call. Cost call / Ensure that correct Margin is obtained. Forward all supporting documents to Service Supervisors / Heads of Service and ensure transaction service call is signed off. Create pro-forma and have it signed off and forward to customer. Invoice when Order Number is received from customer. Change to Close Status Depending on call type - Create batch and ensure that Batch is received timeously. Upload all supporting documents to Service Team's Folder Debtors: Assist Debtors Department with following up of overdue accounts. Resolving queries on accounts where necessary in conjunction with Debtors Controller. Manage Relationship with Finance and Customer Your Profile / Qualifications The successful candidate must have Matric. Candidate should have at least 2-3 years' experience in a similar administrative/call centre/customer service role. Be Computer literate, experienced in MS Excel, Word and Outlook. A good working knowledge of the business / service administration processes, excellent communication skills (both verbally and writing) and an understanding of the service business. Must have a valid driver's license. Did we spark your interest? Then please click apply above to access our guided application process.
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