Service Advisor - South Africa
greys
Our client in the automotive sector is looking for a Service Advisor to join them in order to act as a liaison between the customers, service technicians and the workshop logistics Key requirements Exceptional customer service capabilities Minimum of 3-4 year's experience with a strong administration capability and expertise with a reputable brand Experience with corporate dealerships and volume brands MS Office suite Automotive platforms Evolve and IAL Key responsibilities Booking target 120 cars per month per branch Actively work on customers we sold vehicles to meet monthly service targets and book them Client calls in for service or engage the sales consultant who notifies the team on the customer care Logistic arrangements to be made should a vehicle be collected from the customer and manual service check sheet to be signed off between driver and client Check sheet to be done around the vehicle and driver on hand to assist Job card info to be discussed to ensure contact details, vehicle info and clients concerns are noted and accurate. IAL job cards to be created for service claims, all pictures taken to be uploaded Warranty submission within 5 days as per OEM compliance required
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