Service Advisor - - Sandton

Key requirements

Exceptional customer service capabilities
Minimum of 3-4 year's experience with a strong administration capability and expertise with a reputable brand
Experience with corporate dealerships and volume brands
MS Office suite
Automotive platforms Evolve and IAL

Key responsibilities

Booking target 120 cars per month per branch
Actively work on customers we sold vehicles to meet monthly service targets and book them
Client calls in for service or engage the sales consultant who notifies the team on the customer care
Logistic arrangements to be made should a vehicle be collected from the customer and manual service check sheet to be signed off between driver and client
Check sheet to be done around the vehicle and driver on hand to assist
Job card info to be discussed to ensure contact details, vehicle info and clients concerns are noted and accurate.
IAL job cards to be created for service claims, all pictures taken to be uploaded
Warranty submission within 5 days as per OEM compliance required

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