MAIN PURPOSE OF JOB:

To provide an excellent service by understanding the customers needs, providing advice, and offering solutions.
The outcome that is produced is Satisfied Customers and will be considered successful when:
The customers needs/requirements are understood, and expectations are met.
There is sound product knowledge.
Personalized service is given.
Customers are informed.
QSCI improves.

RELATIONSHIPS AND PERSONAL ACTIVITIES:

MAIN JOB FUNCTIONS:

Welcome customers and capture the relevant information, assuring that client needs are addressed.
Check vehicle in with client, tale VCH of each vehicle.
Follow up on parts ordered, and bookings are made to suite customer daily.
Keep customers up to date about information on status of the vehicle.
Handle queries/concerns of customers as per the customers concerned daily.
Make out job cards, accurately and timeously and put job cards through for costing daily.
Arrange hire vehicles for customers, obtaining the necessary authority to do so.
Collect Payments from customers that are due, prior to handing back the vehicle.
Cross departmental disciplines.

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