Reference: CPT000010-TG-1 Attention fluent French speakers Are you looking for an exciting new opportunity to work with one of the biggest companies in the world? As a fluent French speaker, you'll be a valuable asset to their team, helping them to provide excellent customer service to their French-speaking customers. As the global leading online retailer, they operate 24/7, so you'll need to be flexible with your schedule, but they always provide you with your work schedule at least 2 weeks in advance. And don't worry - you'll be compensated accordingly for working on national holidays and overtime. If you're a fluent French speaker with a B2 or C1 level, don't miss out on this incredible opportunity to work with the world's leading online retailer. Apply now to join their team and take the next step in your career. Essential requirements: B2 or C1 French skills Permission to work in South Africa Set up to work fully remotely 20Mbps Fibre-Line Responsibilities Moderate all customer reviews and respond to email queries in French and English Meets or exceeds quality and productivity goals assigned by management Demonstrates clear and polite written and oral communication Maintains a positive and professional demeanor and portrays the company in a positive light Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels Follows company policies and processes in order to process customer requests appropriately Demonstrates knowledge and use of departmental resources, policies and procedures. Uses customer service tools in order to provide an accurate response and an exceptional customer experience Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service Proactively communicates system and process issues, and customer feedback trends to management Exceeds customer expectations by going above and beyond. All other duties as assigned. 182,112 - 182,112 - Annually Apply Now

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