Service Assistant - Pretoria
Our client is looking for a Service Assistant to join their team. Duties and Responsibilities: Assist the Services Lead and Services team in all areas of administration as directed and required.Loading of all deposits and direct paymentsProduct-related query handling - investigation, reporting and feedbackReconciliations where requiredRegistrations of new companies, customers and potentially suppliersAdministration behind contracts and agreementsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesAssist with placement of orders, refunds, or exchanges when requiredAdvise on company informationOmnibus & FICA ManagementAd hoc Duties as required from time to time Skills: Self-managementAttention to detailIntegrity and Honesty is non-negotiableReliability and dependabilityCustomer service focusGood interpersonal and communication skills especially telephony skillsStrong work ethicFast learner Qualifications: High School Diploma or qualification equivalentAdditional courses in relevant fields will be advantageous3 - 4 years proven experience in a similar roleExcellent organizational skillsAbility to complete tasks on time with minimal supervisionAble to work mornings, evenings, and weekends as needed https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTU1NjY0MDY3P3NvdXJjZT1ndW10cmVl&jid375291&xid2955664067
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