Service Consultant - Cleveland
To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. QUALIFICATIONS and EXPERIENCE: B Degree / National Diploma in Sales / Business Administration / Customer Relationship / Marketing Management At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain Excellent command of the English language Must have excellent communication and interpersonal skills. Must pay attention to detail. Must be focused on achieving results. Must be a team player. Must have business acumen and be able to communicate at all levels. Must be highly computer literate. Demonstrate excellent organisational skills. Must have valid driver’s licence with own transport. BEHAVIOURAL COMPETENCIES: Essential Competencies: Relating & Networking Presenting & Communicating Information Writing & Reporting Planning & Organising Delivering Results & Meeting Customer Expectations Following Instructions & Procedures Adapting & Responding to Change Coping with Pressures & Setbacks Working with People (Relationship building Business) Target Driven. Desirable Competencies: Applying Expertise & Technology Learning & Researching Entrepreneurial & Commercial Thinking Territory Planning. Inspire Action on Debtors. Time Management (Response Time) Adhere to timelines. Discipline and Organise Reports.
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