Service Delivery Manager - Pretoria
Kontak Recruitment SA
Pretoria, Gauteng · Information Technology Service Delivery Manager (JB4229) Pretoria, Gauteng R40 - 50 000 per month, CTC Permanent Recognised as a leading cyber security and digital forensic provider, our client brings a unique service offering of specialised IT Security services. As the SDM you will be responsible for managing client relationships, coordinating service delivery across proposals, design, implementation and SLA management of IT security solutions. Minimum Requirements: Previous experience in a similar role Excellent knowledge around Cyber Security Client centric Desire to work in a small but effective team Good leadership abilities Duties: Maintain positive relationships with clients, provide regular updates on service delivery, ensuring client needs are met. Oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered promptly and efficiently. Ensure service delivery according to customer proposals including task management and reporting. Take ownership of the liaison between technical teams and customers. Track and monitor service performance, identify improvement areas, and implement changes as needed. Ensure that service level agreements are met to the require standard Hold the team members to the highest standards, project discipline and accountability. Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later. Kontak Recruitment Disclaimer: Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements. Job specifics: Requirements mirror advertisement, duties may adjust for client needs. Fair process: Fair assessment, only shortlisted candidates contacted due to volume. Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info. Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client. Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions. No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY. Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
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