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Position: Service Manager
Industry: Automotive
Location: Queenstown
Salary: Market Related Plus other Benefits


MINIMUM REQUIREMENTS:

• Minimum of 5+ years experience as Dealership Service Manager in a high-volume dealership.
• Senior Certificate.
• Valid South African Drivers License.
• Ability to manage total financial and budgeting aspect of the department.
• Fluent in both Afrikaans and English.

SKILLS:

• Valuations of trade in vehicles.
• Excellent communication skills.
• Strong interpersonal and leadership skills.
• High Level of motivation, initiative and integrity.

DUTIES & RESPONSIBILITIES:
Must be able to perform various tasks such as:

• Ensure high-quality service work and standards are met for all services and repairs.
• Contribute to customer satisfaction through proper execution of service and repair requirements.
• Ensure timely delivery of repaired vehicles.
• Oversee training of technicians and apprentices.
• Maintain a safe working environment.
• Set and monitor targeted appointment rates.
• Increase service and parts sales.
• Increase market share.
• Monitor and control expenses.
• Reduce job stoppages and time taken for repairs.
• Minimize repeat repairs and comebacks.
• Maintain technician motivation and morale.
• Ensure employee retention and satisfaction.
• Minimize vehicle carryovers.
• Maintain a clean and orderly workshop using 4S principles.
• Meet manufacturer's technical performance and operational guidelines.
• Meet dealer's performance and profit guidelines.
• Oversee daily manpower allocation and capacity planning.
• Support frontline staff during peak hours for customer relationship building.
• Assist with repair explanations to customers when required.
• Distribute repair orders to appropriate technicians based on skill and priority.
• Assist technicians with difficult diagnoses.
• Monitor work progress to ensure timely completion.
• Maintain accurate time-keeping records for technicians.
• Conduct quality control inspections.
• Keep frontline staff informed of delays and additional work found.
• Review and approve service invoices and credit notes.
• Oversee warranty and goodwill cases.
• Establish and implement a service reminder system.
• Set yearly technical staff training targets.
• Cultivate business relationships with retail and fleet customers.
• Develop marketing strategies for new business acquisition.
• Analyse market competitors, conditions, and campaign effectiveness.
• Monitor and analyse key performance indicators.
• Ensure franchisor facility standards are maintained.
• Set and monitor service performance targets.
• Monitor and act on customer satisfaction reports and trends.
• Resolve customer complaints efficiently.
• Ensure availability and maintenance of tools and equipment.
• Act as a mentor to apprentices and trainees.
• Attend new model training courses and conduct in-house training.
• Lead, control, and motivate service technicians.
• Conduct regular technician meetings.
• Monitor service shop environmental and safety issues.
• Maintain regular contact with franchisor after-sales and technical staff.
• Meet with Dealer Principal and frontline managers regularly.
• Formulate and implement service department promotions.
• Monitor staff attendance and process leave applications.
• Complete and submit staff incentive claims.
• Allocate cost centres and authorize sublet and material buy-out invoices.
• Review and discuss warranty register reports with Dealer Principal.
• Manage outstanding cash sales and work-in-progress reports.

EMAIL SUBJECT LINE:
Serv Man Dundee

Apply Now

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