Service Manager - Germiston - Benoni
Objective Personnel
Reference: BOK004036-AW-1Technical Service Manager - GermistonURGENTTo supervise the field service technician group and their deployment on service projects. Qualification Matric Project Management course/diploma - advantage Safety/Hazmat training - advantage Technical trade(Electro Mechanical) - advantage Requirements Must have strong technical ability on electromechanical/compressors equipment Individual should be able to interact and develop relationships with the sales department, customers and management. Excellent verbal and written communication skills Fluent in use of MS-Office products, especially Word and Excel Previous safety and/or hazmat training a plus Valid driver's license Ability to work on a flexible work schedule Dynamic and passionate with a strong teamwork mentality Minimum of 2-5 years of field service management or project management experience required Duties Supervise, manage and responsible for coaching and training of service technicians Manage workload, overtime and overall demand on labor resource planning Work with sales teams on sales and rental equipment. Review projects, define the equipment and service scope with customer and sales department. Monitor cost and overall profitability of projects Work with procurement to prepare equipment PO’s, installation and parts lists, and vendor required items as well as to coordinate shipment and installation to customer site Supervise mechanical and electrical installation, monitor and enforce scope as well as manage customer expectations Supervise start-up & commissioning of the equipment Obtain inspection sign-off, customer sign-off, and monitor final invoicing preparation Working with clients to determine their needs and goals and developing programs to help them achieve those goals Training and supervising employees in the field who are responsible for installation, repair, or maintenance of equipment or machinery Scheduling work activities and communicating with clients to ensure that projects are completed on time Ensuring that technicians have adequate supplies and equipment to do their jobs efficiently Developing and implementing policies, procedures, and programs to improve efficiency in the field operations Evaluating field service operations to identify opportunities for process improvement Monitoring field service staff to ensure they are following company policies and procedures Training new employees on company standards and policies Managing all aspects of a company’s field operations including scheduling technicians, hiring new employees, and handling customer service issues R 50000 - R 60000
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