Service Portfolio Manager Dunkeld - South Africa
Business Capital Group
Provide subject-matter expertise and knowledge regarding the Oncology systems, to all role players, and provide user support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess the extent to which the systems functionalities, performance, etc. meet/satisfy user requirements Manage Service level delivery according to agreed and signed off SLAs Investigate incidents and problem reports regarding the systems and assist with problem resolution Ensure required maintenance requests are logged and implemented with little/no disruptions to business. Know Systems landscape and ensure that this is monitored and optimized Document interdependencies between systems and other related systems & processes and optimize to ensure business stability Manage 3rd Party escalation 2-3 years' direct experience in managing IT systems from a business point of view. 3-5 years related work experience. 2-3 years' experience in analyzing and defining business requirement specifications. Operational experience in a corporate channel environment. Experience in a healthcare services environment. ITIL Foundation Certified is a prerequisite. IT related qualification will be advantageous. Knowledge of in-house systems will be advantageous. The ability to communicate verbally and in writing. Knowledge of operating systems (Microsoft Windows) Data base proficiency. Previous experience in the healthcare industry will be advantageous. Sound knowledge of Information Security controls, concepts, and best practices is required along with a solid understanding of technology and associated security risks. R800K P/A
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