Service Supervisor - Clarendon Marine
GEA Group
Responsibilities / Tasks Sale of service work across all Product Groups - Identify new clients (3rd Party) and optimize business from existing customer base by identifying service opportunities and leads and communicate it to the responsible GEA personnel; Performing and Executing of Service Work and Service Projects to the highest standards and levels of quality; Customer relations development; Managing/documenting service project and contracting opportunities with key and new clients; Marketing of our brand and business; Service Administration - Finance Improvement of the EBIT margin in service; Ensure that the budgeted monthly turnover is exceeded; Check and sign service costing prior to invoicing if Service Branch Manager not available; Debtors - resolve technical invoice queries/disputes; Manage operational input IMAX 6 - Call Status. Planning and scheduling of work together with Service Branch Manager and Service Supervisors, Administrators & Coordinators and Branch Controllers; Arranging Field Service Engineers daily work; Accurate time keeping of all work performed (signed timesheets submitted daily and approved); Managing Work in Progress and ensuring jobs are completed within quoted timeframes or as per agreement with customer; Liaising with the Service Branch Manager and Service Supervisors, Administrators & Coordinators and Branch Controllers and/or customer on progress of work; Monitoring efficiencies of staff; Taking after-hour service and breakdown calls, co-ordinating with Field Service Engineer and liaising with customers on progress of work; Quality of workmanship; Monitoring and controlling of N/A; Providing high level or 1st Level Technical support and technical direction to service personnel; Identify training needs for FSE's; Ensure that service vehicles are serviced and maintained; Ensure that proper safety procedures (use of safety equipment) are adhered to on site as per GEA QHSE and local law requirements; Ensure all personnel are equipped with safety equipment (PPE) and documentation is up to date; Be professional in their dealings and communication with the customer; Your Profile / Qualifications Seasoned artisan/FSE with a minimum work experience of 5 years within our Industry. Read and understand basic schematics and diagrams in his/her relevant field of expertise. Knowledge of the Health and Safety acts and legal requirements pertaining to the industry and preferably have completed Health & Safety training courses. Did we spark your interest? Then please click apply above to access our guided application process.
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