Service Technician George - South Africa
Staff Solutions
Reference: E.L002100-AK-1 We invite candidates to apply for the Service Technician position for our client in the Hygiene & Chemical Industry. This position is based in George. KEY PERFORMANCE AREAS Business Development Maintain brand reputation and ethos of business in a professional manner. Call on an average of eight clients per day. Ensure weekly call report is completed and submitted to the Sales Manager. A client call planner must be completed and repeated in a 4-to-6-week cycle. Customer Relationship Management Complete Repsly service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager. Complete Laundry load count & calibration report. Ensure information is recorded on relevant excel spreadsheet to allow for Costing forecast. Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (E.g. Training Registers, Training Certificates etc.). Build a relationship with all key people within the client portfolio. (E.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.). Always provide prompt service and assistance. Assist with deliveries to customers in unforeseen circumstances. Attend to customer needs concerning the best suited products and their efficient use. Carry out technical installations, programming, repairs and maintenance of electronic chemical dosing equipment on commercial laundry machines, commercial dishwasher, glass washers and crate washers. Installation of soap dispensers, chemical dosing systems and other Company related offerings for kitchen, laundry, food processing and housekeeping divisions. Demonstrate the company's consultative sales approach; leverage hands-on service to enhance our total value to the customer. Provide emergency service coverage after hours to all customers. Build relationships by providing customers with innovative products, sales demos, regular maintenance service and ongoing training. Learn customers' operations and devise unique solutions as their expert on advanced cleaning and sanitation processes. Communication and Feedback Attend and participate in all sales meetings. Communicate on new opposition products, special account developments and any other relevant information gathered through field activities to provide feedback to Sales Manager. Submitting a weekly sales/technical report to Sales Manager. Adhere to Company Data and Communication Policies. Use prescribed templates where available. Comply with deadlines where set/required. Administration Services Assist the Debtors department with the following up of monies when required to do so. Ensuring that new clients have the correct cash or credit application forms completed. Provide updated client contact information. Manage product merchandizing in the market and exercise and maintain brand image control i.e. stickers, wall charts, etc. Ensure HSE standards (as relating to our product supply) are maintained on client sites. Perform Stock Management and stock taking on a regular basis where required to do so. Self-Development To continuously broaden your product knowledge in chemicals, dosing equipment and cleaning systems. Strive continually to keep abreast of changes in the industry. Attend all training courses as provided by the company from time to time. Personal Attributes Presentable with excellent communication and coordinating skills. Be able to work accurately, with good attention to detail. Ability to work independently but also as a team player. Be able to cope well under pressure. Ability to meet deadlines. Methodical, systematic and technical minded. Healthy, Positive and Self-Motivated individual Emotional maturity and professional integrity. Excellent spoken and written communication skills. Honest and reliable. Experience and Qualifications Grade 12 Technical qualification will be advantageous. Experience in the installation and maintenance of laundry dosing equipment. Programming of laundry machines The installation of dish machine and chemical dosing units. Experience in the maintenance and repairs of industrial dish-machines. Hands on, ability to roll-up sleeves and work with team members. A keen eye for detail and desire to troubleshoot/probe further. Valid driver's license and reliable transport. Computer Literacy Intermediate knowledge in other MS Office packages (e.g. Word, Power Point etc.) Intermediate knowledge of virtual programmes (e.g. MS Teams, Zoom etc.)
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