Services Manager - South Africa
Overview: An opportunity exists for a Services Manager, based in East London, within the Healthcare/Medical services sector. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the environment to achieve company objectives of quality, growth and people. Services managed may include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops. Minimum requirements: Relevant NQF7 tertiary qualification in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related 3 years' relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled Soft Services 3 years’ experience managing large teams Knowledge / exposure in Industrial Relations Overview of responsibilities: Effective management of external service providers Effective quality systems management Effective financial management Effective people management Detailed responsibilities Effective management of external service providers through: Identifying, together with Group Procurement, applicable services and service providers Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties Driving and monitoring conformance to SLA, identify gaps and implement corrective action Maintaining productive relationships with service providers through regular meetings Effective relationship building with internal and external stakeholders Participating actively, where necessary, on internal and external review meetings Effective quality systems management through: Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility Identifying alert and incident trends and drive corrective actions Ensuring compliance to ISO 9001:2008 and ISO 1400:2004 Preparing for and participate in various audits Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.) Effective Financial Management through: Participating in budgeting process and monitor performance against budget Planning, agreeing and implementing Capex expenditure with hospital management Review services benchmark report to effectively manage outsourced services cost and quality metrics Ensuring accurate and timeous invoices are received from external suppliers for processing Ensuring invoices are captured according to approved catalogues and contracts Effective people management through: Demonstrating visible leadership in respect of the organisation’s values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibility Recruiting, retaining, motivating and developing staff according to the organisation’s people policies and practices Effective facilities management through: Ensuring the hospital facility is always in a clean and in habitual state Participating in building hand-over projects to ensure additional soft services are procured timeously where applicable Competencies: Resilience Ethical behaviour Leading by example Excellence orientated Customer responsiveness Problem-solving, analysis and judgement Motivating, influencing and developing people
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