SMI 415847 - Front of House Coordinator or Couple if Partner is a Field Guide - Eastern Cape
An exclusive Luxury Game Lodge located on the Amakhala Game Reserve in Eastern Cape.
Job DescriptionWe are in search of a talented Front of House Coordinator to join our dynamic team. As a Front of House Employee at our safari lodge, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience from check-in to check-out. Your responsibilities will include greeting guests, providing lodge welcomes and orientation, handling inquiries, and assisting with various guest services to uphold our lodges reputation for excellence.
Your responsibilities will include:
- Greeting guests upon arrival with warmth and professionalism, providing a positive first impression of the lodge.
- Handling guest check-ins and check-outs efficiently, ensuring accuracy in reservation details and payment processing.
- Assisting guests with inquiries, requests, and special arrangements, offering personalized recommendations for activities and amenities.
- Maintaining a clean and organized front desk area, including the lobby and reception area, to create a welcoming environment for guests.
- Managing room assignments; ensure rooms are ready for guest check-ins and room checks are done.
- Coordinating with other lodge departments, including housekeeping and maintenance, to fulfill guest requests and resolve any issues promptly.
- Providing information about lodge facilities, services, and nearby attractions, promoting engagement and enhancing the guest experience.
- Handling guest feedback and complaints professionally, escalating issues to management as needed to ensure guest satisfaction.
- Assisting with administrative tasks, such as answering phone calls, responding to emails, and processing payments if needed.
- Adhering to lodge policies and procedures, including safety and security protocols, to maintain a safe and secure environment for guests and staff.
- Bar service, table service and general hosting responsibilities.
- Working closely with chef, coordinating meal times and preferences for clients.
Join our team and be part of creating unforgettable safari experiences for our guests at our esteemed lodge.
QualificationsHospitality related qualification.
SkillsThe successful candidate must have:
- Previous experience in hospitality or customer service roles preferred.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
- Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
- Proactive and adaptable, with the ability to problem-solve and handle challenging situations with professionalism.
- Knowledge of reservation systems and basic computer skills required.
- Passion for hospitality and a genuine desire to create memorable experiences for guests.
- Flexibility to work varied shifts, including evenings, weekends, and holidays, as needed.
The positions are live in, preferred leave cycle is 3 weeks on 1 week off. If they are a strong candidate, out of province and fits well with our team we would be happy to consider 6 week on 2 week off.
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