SMI 415880 - Duty Manager (Housekeeping) – Luxury Game Lodge - Limpopo
Employer Description
A Luxury 5-Star Game Lodge located in the Limpopo province.
Job DescriptionWe are in search of a seasoned and competent Executive Housekeeper for our 5-Star Luxury Lodge. The ideal individual for the position will have an eye for detail, be energetic, passionate about guest delight and enjoy guest interaction. Furthermore, she needs to have administrative skills and enjoy staff motivation and development.
You will be responsible for:
Housekeeping & Rooms Division:
- To maintain high standards of cleanliness and attention to detail in guest accommodation guests rooms to be checked daily
- To maintain high standard of cleanliness and attention to detail in all guest areas
- Maintenance service requirements are recorded and reported immediately to the Maintenance Assistant
- Pest Control
Laundry:
- To supervise and control the laundry operation in accordance with established methods
- Ensure the guest laundry is collected, washed carefully and returned
- Daily Lodge laundry
- Daily staff laundry
Housekeeping Budget, Purchasing & Control:
- Control housekeeping expenditure
- Purchasing and price control to enable stock counts to be calculated at current prices
- Monitor stock control systems of personal bars in guests rooms, linen, guests amenities and cleaning materials
- Monthly stocktaking of personal bars in guests rooms, housekeeping consumables and linen
- Price updates, GRVs and Budget control
Management of the Housekeeping Team.
- Inspire, stimulate and lead the team
- Develop your teams and individuals
- Ensure the right people are in the right positions
- Ensure your team is guest focused
- Recognise great guest feedback and deal with negative guest feedback constructively
- All staff to be trained in their areas of responsibility and to attend regular training workshops
- Manage Performance
- Manage the teams leave cycle and annual leave
Other
- Assisting at Front of House during guests arrivals or departures or Lodge Site Inspections
- Hosting of Guest
- Relationship with the surrounding community, owners, suppliers and our other camp.
- Hospitality Management Diploma or equivalent.
The successful candidate must have:
- Minimum 2 -3 years Housekeeping Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment
- Budget & Stock Control Experience
- Must have own transport and drivers license
- Room Division or Front of House Experience is a plus
- Hospitality and Service training experience is a plus
- Computer literate
- Fluent in English (speak, read and write)
- Excellent literacy skills (writing of emails, viewing web pages etc.)
- Live-in position with meals on duty;
- Pension fund
- Staff Lodge Nights
- Work cycle 21 days 7 days off
- Annual leave 15 days per year
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