Spa Guest Relations - Lead Receptionist - - Camps Bay

Are you ready for an exciting and challenging role in the spa industry?

Langaro Wellness in Camps Bay is currently seeking a Guest Relations Officer / Lead receptionist to take responsibility for overseeing the front desk operations. You will be responsible for the reception and retail areas, coordinate diaries and therapists, while ensuring efficient and effective administration of the facility.

Main Duties and Responsibilities

Take full responsibility for the reception and retail area
Yield management, managing room and therapist efficiency and profitability
Manage work schedules, supervise duties and monitor performance
Manage professional platform partners within all facilities
Manage accuracy of database on ESP
Create the ultimate customer experience
Handle enquiries, complaints and feedback, resolving any issues and promptly report back to the manager
Monitor and respond to online reviews and comments to maintain a positive reputation
Confirm bookings and ensure payments
Build and maintain client relationships and inform them about specials
Financial management - daily cash-ups and reports (daily, monthly)
Monitor and manage the front desk budget, including expenses, revenue collection and cost control measures
Manage inventory and supplies
Cross promotion and selling of spa services

Minimum requirements:

Matric
Business Administration qualification or experience in administration of the spa industry
ESP Software experience (Essential)
Minimum 2 years in the wellness industry
Minimum 2 years reception/sales experience
Previous experience in a leadership role
Computer literate, especially Excel
Opera Software experience (advantageous)
Must be available for flexible shifts

Due to the large volume of applications, please consider your application as unsuccessful if you have not heard back from us in 2 weeks.

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