Spa Manager Hartbeespoort - Hartbeespoort
Orion Group
We are looking for a dynamic and experienced Spa Manager to lead our Spa Team and ensure the smooth operation of our beautiful Spa located near Hartebeespoort Dam. The Spa Manager will be responsible for overseeing all aspects of the Spa, including staff management, customer service, marketing, and financial performance. The ideal candidate will have a passion for the wellness industry, strong leadership skills, and a proven track record of successfully managing a Spa or Wellness Centre. Responsibilities: Develop and implement spa policies and procedures to ensure a high level of customer service and satisfaction Recruit, hire, train, and supervise spa staff, including massage therapists, estheticians, and front desk personnel Create staff schedules and manage payroll to ensure efficient operation of the spa Develop and implement marketing strategies to promote the spa and increase revenue. Monitor and analyze financial performance, including budgeting and cost control measures Maintain a clean, safe, and welcoming spa environment for both staff and customers Stay current on industry trends and best practices to continuously improve the spa's offerings and services Handle customer complaints and concerns in a timely and professional manner Collaborate with vendors and suppliers to procure high-quality products and services for the spa Qualifications: Grade 12 or equivalent qualification Minimum of 3-5 years of experience in Spa management or a similar role Must have a valid driver's licence and own reliable motor vehicle. Strong leadership and communication skills Excellent customer service and interpersonal skills Knowledge of spa treatments, products, and services Familiarity with scheduling and payroll systems Ability to work in a fast-paced environment and handle multiple tasks simultaneously Proficiency in Microsoft Office and other relevant software applications To apply for the position of Spa Manager, please submit your resume and cover letter detailing your qualifications and experience in spa management. Market Related ORION REAL ESTATE LIMITED (ORION) was originally founded by Franz Gmeiner in 1991 with the purchase of a high-rise office building in downtown Johannesburg. From inception the company has as its core business activities the investment in Commercial, Industrial, Retail and Hospitality properties. Orion's business model also has a core element of its management philosophy the concept of in-sourcing. This means where at all possible the company executes all aspects of property management in-house. The services delivered in-house are: Property Rental Administration Space Management Leasing Finance and Accounting Project Management Security Services Cleaning Services Repair and Maintenance Services Tenant Installations (TI) Health and Safety compliance Marketing Refurbishments Executive Business Coaching Team Coaching Industrial Relations (IR) Recruitment Human Recourses (HR) Training & Development
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