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Description PURPOSE STATEMENT To ensure sustainable IT Network for Assupol Group of Companies 1. Provide support and maintain the voice infrastructure. Monitor voice servers, SIP trunks and gateways for problems(Switchboard system, Call managers, Transcoders, Session Boarder Controllers, and voice gateways) Create user profiles on the cisco phones; add phones and user profiles to call managers; allocate to relevant groups and create hunting groups Create user profiles on the soft phones; configure extensions and allocate to relevant groups and create different forwarding options Create integrations with external parties for automatic loading of leads and create different campaigns (SMS campaigns, TV ads etc.) Provide support to end-users for cisco handsets and call center softphones Provide IP Telephony troubleshooting of all Assupol voice systems. Configure and support polycom and cisco phones teleconferencing. Support and maintain billing system (voice engine) (MAN3000) Monitor recording of calls on cisco handsets and Real Connect Monitor that voice loggers’ servers are operational and attend to errors received. Provide end-to-end support for the Call Center telephony system. Perform trunk traffic analysis. Conduct weekly cisco telephony and call center voice system back-ups. Conduct backups of switches and when changes occur 2. Configure and monitor LAN/WAN infrastructure. Troubleshoot switches and network links when problems occur. Configure and support LAN switches. Monitor data lines and check performance in Head Office and branches 3. Apply for new lines and maintain current infrastructure 4. Liaise and correspond with 3rd party suppliers. Apply for services from BCX, DD, and Real Connect Obtain quotations from suppliers. Conduct proof of concept when required. Report and follow up on faulty lines 5. Provide reports Submit performance reports and servers monthly Submit reports on the telephony system performance on a monthly basis Requirements IT-related degree/diploma Technical/Legal Certification N CCNA/CCNP Collaboration is a must CCNA/CCNPF Routing & Switching An advantage. CCNA Wireless is advantageous. Experience IT experience: 5 years minimum Insurance industry experience: 3 years (Advantage) Apply Now

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Jobs in Go!