Sportsbook Payments Administrator - Monies Out - Johannesburg
Our client is searching for a Sportsbook Payments Administrator - Monies Out to join their team in Johannesburg.
A Sportsbook Payments Administrator specializing in "Monies Out" transactions is responsible for managing and overseeing the withdrawal process for customers. The role will require the candidate to be responsible for processing customer withdrawals, ensuring timely and accurate payouts, and maintaining compliance with regulatory standards. The role involves close interaction with customer support and fraud prevention teams to provide a seamless and secure financial experience for our customers.
Responsibilities and Duties:
- Review, Process, and approve customer withdrawal requests within the agreed timeframes and according to business rules whilst verifying FICA documents across all clients.
- Verify customer identity and ensure all withdrawal transactions comply with anti-money laundering (AML) regulations.
- Liaise with payment service providers and banks to resolve any payment issues.
- Reconcile all aspects of the withdrawal cycle (internally and with payment processors) Collaborate with the customer support team to communicate the status of withdrawals to customers.
- Work with the fraud and risk team to identify and investigate suspicious transaction activities to prevent financial losses from fraudulent withdrawals.
- Compliance and Regulations: Ensure adherence to relevant gambling and financial regulations as may be required by the National Gambling Board, in terms of FICA or any other regulatory requirements.
- Fraud Monitoring and Prevention: Investigating and resolving payment and withdrawal-related disputes and discrepancies.
- Maintain accurate records of all "money out" transactions.
- Assist in the development and improvement of payment processes and systems.
- Provide reports on PSPs withdrawal metrics, trends, and issues to management.
- Maintain a thorough understanding of various withdrawal methods, including new options available to customers directly via our PSPs as well as our competitors, this will include their functionality and limitations.
- Bank verification Through AVS
- Query resolution – internal and payment processors.
- Stay informed on the latest payment solutions and support the Payments Manager with ad-hoc tasks related to player payments.
- Monitor and assess the performance of Payment Service Providers (PSPs), optimizing day-to-day payment success rates and traffic flows.
- Payment and Withdrawal Process Improvement: Identify areas for process optimization and efficiency enhancement within the withdrawal processes.
Education and Qualifications:
- Bachelor’s degree in finance, Business Administration, or a related field.
Requirements:
- Experience in payment processing of Monies Out, preferably in the online gaming or sports betting industry.
- Familiarity with diverse online payment methods and products.
- Research competitor sites and PSPs, providing recommendations for enhancements and opportunities.
- Strong understanding of payment systems, AML, EDD regulations, and KYC procedures within the iGaming industry.
- Excellent analytical and problem-solving skills.
- Proficient in MS Office and payment processing software.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
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