Store Manager - Steelpoort - - Steelpoort

Job Summary:

As a Store Manager in the tyre industry, you will be responsible for overseeing the operations and management of a tyre retail store. This role entails ensuring smooth day-to-day operations, achieving sales targets, managing inventory, providing excellent customer service, and leading a team of store personnel. The Store Manager plays a crucial role in driving business growth, maintaining high standards of service, and fostering a positive work environment.

Key Responsibilities:

Operational Management:
- Oversee all aspects of store operations, including opening and closing procedures, scheduling, and daily activities.
- Ensure compliance with company policies, procedures, and safety regulations.
- Monitor and maintain store cleanliness, organization, and appearance to enhance the customer experience.
Sales and Customer Service:
- Set and achieve sales targets, revenue goals, and KPIs for the store.
- Provide exceptional customer service by assisting customers with product inquiries, recommendations, and purchases.
- Resolve customer complaints or issues promptly and effectively to ensure customer satisfaction and retention.
Inventory Management:
- Manage inventory levels, stock replenishment, and product ordering to meet customer demand and minimize stockouts.
- Conduct regular stock checks, audits, and inventory reconciliations to maintain accurate inventory records.
- Monitor product pricing, promotions, and markdowns to optimize sales and profitability.
Team Leadership and Development:
- Recruit, train, supervise, and evaluate store staff to ensure high performance and productivity.
- Delegate tasks, assign responsibilities, and provide guidance and support to team members as needed.
- Foster a positive work environment by promoting teamwork, communication, and morale among staff.
Financial Management:
- Monitor and analyze store performance metrics, such as sales revenue, profit margins, and expenses.
- Develop and implement strategies to drive sales growth, improve profitability, and control costs.
- Prepare and manage budgets, forecasts, and financial reports for the store.
Marketing and Promotions:
- Implement marketing initiatives, promotions, and advertising campaigns to attract customers and increase store traffic.
- Collaborate with marketing teams or agencies to develop local marketing strategies and initiatives.
- Utilize social media and digital platforms to engage with customers and promote store events or offers.

Qualifications and Requirments:

Bachelor's degree in Business Administration, Retail Management, or related field preferred.
Proven experience in retail management, preferably in the tyre industry or automotive sector.
Strong leadership, communication, and interpersonal skills.
Excellent customer service skills and a passion for delivering exceptional customer experiences.
Solid understanding of sales techniques, inventory management, and financial analysis.
Proficiency in computer applications, including MS Office and retail management software.
Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
Knowledge of tyre products, brands, and industry trends is advantageous.
Store/warehousing experience
Dispatch
Receiving
Stock counting
Management of stock

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