Store Manager (Steelpoort) - Steelpoort
Purpose of Job:
Ensure the company maintains optimal stock levels, prevents stock losses, and maintains a safe and orderly store environment.
Key Performance Areas:
Financial KPA: Manage costs within the store and warehouse budget.
Customer KPA: Ensure excellent customer service on cash sales.
Operational KPA: Oversee all warehouse processes and maintain service standards.
Learn & Grow KPA: Ensure staff competency and performance.
Financial Responsibilities:
Maintain warehouse budget.
Control consumables.
Ensure staff productivity.
Invoice management.
Customer Responsibilities:
Invoicing and dispatching.
Handling customer queries promptly.
Operational Responsibilities:
Control incoming and outgoing stock.
Monitor and report on tyre loading.
Uphold dispatch SOPs.
Maintain rim marking and tyre branding.
Ensure customer satisfaction and handle escalations.
Decision Making Criteria:
Prioritize urgent tasks.
Report stock issues to line manager.
Minimum Requirements/Qualifications:
Matric qualification.
Minimum 5 years of warehousing managerial experience.
Minimum 5 years of industry knowledge.
Experience with IR policies and procedures.
Competencies Required:
Knowledge:
Sage/Salesforce.
Business acumen.
Customer service.
Transport and dispatch SOPs.
Forklift and overhead crane operation.
Skills:
Communication.
Managerial oversight.
Problem-solving.
Coaching and mentoring.
Deadline and customer-driven.
PC and relevant software proficiency.
Team and disciplinary management.
Basic accounting.
Attitude/Behavioral Requirements:
Team player.
Openness to positive discussions.
Commitment to accuracy and thoroughness.
Trustworthiness.
Dedication to exceptional warehouse experience.
Strong work ethic.
Diligence.
Commitment to developing others.
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