STORE MANAGER ( STORE CAPTAIN) Market Related & Based on experiencce - Cape Town Region
Goal Group
A fast-growing Retail company that has an exciting and challenging position that has become vacant. This position suits a result-driven, self-motivated, highly disciplined, and strong management style candidate. Leading and managing a team of - 100 staff members, ensuring that daily targets & KPI's are achieved. If you have the drive to succeed, have high work standards, and proven capacity to lead and inspire a team, then this position is for you. Managing a team of 10 line-supervisors / team leaders. Staff compliments of - 100 staff members. Ensure customer service excellence. Ensure proper staffing is maintained to meet projected sales and customer experience needs. Understand and manage the impact of store financial reports (Management accounts) Perform and enforce all duties are completed in accordance with all company policy and procedure (SOP) Ensure a clean, neat, organized, and safe work environment in accordance with the Store's OHS policy. Clearly communicate and consistently enforce store and company safety policies and procedures. Observe and ensure that staff members working in designated departments are wearing the correct and appropriate protective clothing. Enforce and ensure that all staff members adhere to the company Dress Code Policy Ensure that all equipment is maintained and in good working order, address any maintenance or equipment problems immediately. Stock control (stock take, mid-month stock take & global stock take) Perform other ad-hoc duties that may be assigned by the Regional Manager. Staff Welfare & Customer Experience Provide and maintaining regular performance feedback to line-supervisors and hold line-supervisors accountable for their performance. Provide clear direction and on-going feedback regarding any operational changes to all staff members. Coach, mentor and encourage all staff members to be successful Ensure that consistency is maintained when staff must be disciplined Maintain an “open-door” policy to all staff members. Maintain punctuality and regular attendance. Identify and develop talent within departments. Understand all union recognition agreements. Ensure that all staff members provide excellent customer service. Deal with customer conflict by providing resolutions Gr. 12 National Senior Certificate (compulsory) Diploma in Retail Management – essential. 5-10 years retail experience in a similar management role. Track record of similar experience/responsibilities in the past. Must be able to work retail hours (weekends & public holidays) Valid Driver's License Ability to proficiently read, write, speak, and analyze English language. Ability to perform basic computer functions Ability to perform basic math Ability to stand/walk for the duration of a scheduled shift. Ability to engage and lead line-supervisors and staff members to achieve store goals. Remuneration: Market Related & Based on experience. Company benefits: Provident Fund (compulsary after 3-months of employment) Company Vehicle
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