Store/Sales Lead (Luxury Interior Decor) - Johannesburg
Position: Luxury Interior Decor Store /Sales Lead
Location: Midrand, Johannesburg
Salary: Market-Related
Roles and Responsibilities:
- Implement and uphold store policies and procedures.
- Drive and motivate the store team to meet sales targets.
- Manage stock effectively and maintain merchandising standards.
- Ensure operational compliance and mitigate risks.
- Provide excellent customer service and handle complaints.
- Maintain store standards, including cleanliness and equipment.
- Oversee cash handling and financial transactions.
- Conduct regular stock counts and manage stock levels.
- Supervise and support team members.
- Ensure adherence to health and safety regulations.
Key Performance Areas:
- Achieve monthly and quarterly sales targets.
- Ensure availability of top-selling products and manage slow-moving stock.
- Train staff on product knowledge and sales techniques.
- Enforce store policies, procedures, and hygiene standards.
- Maintain store brand, image, and merchandising standards.
- Manage stock tagging, labeling, and pricing.
- Provide professional and prompt client service.
- Keep records of client profiles and maintain contact with clients.
- Handle complaints and queries courteously and accurately.
- Maintain data integrity and optimal stock levels.
- Conduct regular stock counts and investigate variances.
- Prevent stock loss and manage consignment deliveries accurately.
- Address queries from sales consultants and clients.
- Support trade customers and communicate product knowledge.
- Resolve account queries before sales are processed.
- Ensure accurate invoicing, payment procedures, and cash management.
- Reconcile invoices and credits daily.
- Maintain company brand and image standards.
- Adhere to policies and procedures and represent the company’s interests.
- Support all business activities and provide reports as required.
Requirements:
- Experience in retail management, preferably in luxury interior decor.
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Proficiency in stock management and merchandising.
- Strong customer service skills and ability to handle complaints.
- Financial acumen and honesty in handling cash and finances.
- Effective communication and problem-solving skills.
- Flexibility to adapt to business needs and support various tasks.
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