Student Accounts Administrator at Mancosa - KwaZulu-Natal, Durban - eThekwini
MANCOSA
Introduction MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications: Student Accounts Administrator - Durban Description CORE FUNCTIONS Produce plans to achieve debt collection targets on listed accounts Maintain an efficient consulting and feedback relationship with students regarding queries Escalate 3 rd party queries to relevant departments Update ITC status on default accounts. Be knowledgeable of company policies and procedures and inform students adequately Achieve sufficient “promise to pays” targets are met and ensure consistent feedback for all students who have made PTP'S Constantly promote various payments options to encourage more monthly payments Knowledge and experience in Demand and ITC Listing process Minimum Requirements QUALIFICATION(S) Senior certificate – Matric / Equivalent EXPERIENCE 3 years' experience with collection and ITC experience SKILLS AND COMPETENCIES Conflict Management Interpersonal skills Time Management Pastel competency Must be able to speak confidently and demonstrate telephone etiquette and overall professionalism Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet and Email) Possess a high level of ethics, confidentiality and integrity Must be a collegial team player Must be able to work within pre-determined time frames and deadlines ADDITIONAL REQUIREMENTS Be able to work during weekends and/or when required Desired Skills: Good Communication Skills (Verbal and Written) Attention to Detail Integrity
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