The successful candidate, reporting to the Assistant Manager Aviation Security Operations will be responsible for the following:
Provide a safe and secure environment by supervising the Security personnel at all Search Points.
Performance and remedial processes of all staff should be monitored to ensure Security thoroughness and responsiveness, compliance and adherence to Standard Operating Procedures (SOPs).
Attend Operations meetings and provide feedback as required. Investigate, report and correct all Security incidents, breaches / deficiencies and non-conformances and ensure adequate remedial action. Conduct audits and inspections, identify and report operational risks and ensure adequate remedial action.
Ensure all internal and external stakeholders comply with Security policies and procedures when moving through all Security checkpoints by adhering to ICAO, NKP, SACAA and other relevant Legislation and all ACSA policies and procedures.
Build and maintain sound internal and external stakeholder relations whilst balancing enforcement with professionalism. Attend to and assist with customer and stakeholder complaints and compliments, including escalated complaints.
Respond to all emergencies in the prescribed manner and ensure the members are able to respond effectively.
Technical Skills and Experience
The following skills and experience or the equivalent of such, will be required:
The successful candidate must have a valid Matric (Grade 12) qualification is essential
South African Civil Aviation Authority (SACAA) Supervisory is essential
Accreditations: NKP Certification; Firearm Competency; SACAA Dangerous Goods, SACAA Safe Passage, SACAA Supervisory Level; SACAA Basic Aviation Security Screener certification; PSIRA Grade B registration.
3 years Aviation Security Operational experience with 2 years Supervisory experience and an understanding of Aviation Security policies, practices, procedures, technologies as well as knowledge of quality management systems.
Proficiency in the Microsoft Office packages.
The candidate must have no criminal record and will need to adhere to security clearance procedures.
This position calls for an individual who is a problem solver who plans work efficiently and communicates well (verbally and in writing). The candidate must be able to direct people, manage conflict and remain calm under pressure. The successful candidate must be ethical, detail-orientated as well as be customer-centric in order to deliver exceptional service to both internal and external customers.