Support Desk Agent Johannesburg - Johannesburg
LevelUp Ltd
To service internal and external customers with superior customer care, service excellence and administrative support . Fast paced environment which requires quick responses to high volume multi tasked contacts with customers, not limited to email interactions, social media posts, inbound/outbound calls, and walk-in escalations. Support Desk Services: Assist and resolve customer enquiries and/or complaints and identify issues through root-cause analysis. Deliver effective and accurate solutions to incoming customer or client enquiries by providing customer and product support as per SLA. Timely, effectively, and proactive handling of customer enquiries to resolve client requests, ensure customer satisfaction and prevent customer complaints. Management of shared mailbox as per company standards, requirements and set policy. Monitor issues from start to resolution. Escalate, if needed, unresolved matters to a higher level of support Provide weekly feedback reports. Provide handover support between PMO and Service delivery. Camera view signoffs Electrical provider camera view signoffs Analytics configurations Customer onboarding and audits Vet of new customers Manage customer welcome and onboarding and induction. Capturing of vetting document Verify users and users gradings. Ensure that required users have access to related platforms. Ensure organization has access to related platforms. Conduct monthly audits across data base and platforms and provide feedback report. Grade 12 or suitable equivalent Relevant tertiary qualification in business or service-related field would be beneficial. Skills Knowledge and/or experience in customer interfacing environment or first line support. Ability to deal with various types of customers or clients and enquiries, as well as complaint handling. Ability to interpret first line technical information/ specifications correctly.
Apply Now
Facebook
WhatsappRelated Jobs
Service Desk Agent Johannesburg, South Africa - Johannesburg
Liham Consulting
...
Service Desk Agent Midrand - Midrand
Advanced Projects & People
...
Help Desk Technician Johannesburg - Johannesburg
RPO Recruitment
...
Customer Support Agent Johannesburg, South Africa - Johannesburg
Tower Group Ltd
...
It Service Desk Analyst Johannesburg - Johannesburg
AGC Recruitment
...